Sales Professional - Inside Sales

Service Corporation International•Colorado Springs, CO

15d•$50,000 - $100,000

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, generates revenue for the cemetery, and acts as a primary contact for families. It involves prospecting, developing community relationships, presenting options to families, following up on their needs, and collaborating with funeral home and cemetery colleagues to provide continuous support.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Must pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience.
Insurance license if required by state or provincial law and as prescribed by the applicable state board.

Responsibilities

Prospect for leads for a minimum of 1–2 hours each day and track activity to maintain productivity.
Obtain referrals from families served and build community and civic relationships.
Explain and present offerings to families served and referred families.
Respond to client inquiries promptly, respectfully, sensitively, and professionally.
Listen to families, understand their individual needs, and offer appropriate solutions.
Stay in touch with families to ensure satisfaction and follow through on customer problems and requests.
Prepare for appointments and perform procedures professionally and with attention to detail.
Build trust-based relationships and earn referrals by educating families about the benefits of pre-planning.
Maintain continuity of service from at-need arrangements and aftercare to future family protection needs.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review prior services and family contacts to prepare for current needs or sales.
Share family concerns with the SCI team.