Sales Professional - Inside Sales

Service Corporation International•Apple Valley, CA

22d•$50,000 - $100,000•Onsite

About The Position

The Sales Professional provides customer service to the Hispana Community and serves as the primary contact for families purchasing at-need cemetery property and products or arranging pre-need funeral and cemetery services. The role sells customized goods to walk-in customers and warm leads, and requires compassion and willingness to work in the death industry. The Sales Professional listens to families to understand their needs, culture, and concerns; presents service, product, and property options; and supports selections and contract completion. The role may involve driving a company vehicle to show cemetery plots or columbarium niches, obtaining authorization documents and signatures, and discussing insurance and payment options. The employee follows up with families as arrangements progress and coordinates with funeral and cemetery teams to resolve concerns. The position also supports families and guests at visitations, services, and receptions; identifies warm leads; makes outgoing calls and schedules appointments; and maintains leads in SalesForce.com. The employee works under guidance, follows established procedures and regulations, seeks coaching, and uses online training tools to improve sales presentations. The role is based in Apple Valley, California.

Requirements

High school diploma or GED.
At least 1 year of customer service or direct sales experience.
Bilingual in Spanish and English.
Current state-issued driver's license with an acceptable driving record to operate company vehicles.
Life Insurance License as required by the state regulatory board.
Computer skills and professional verbal communication skills.
Willingness to work in the death industry.
Positive attitude, self-motivation, and drive to continually develop industry and business knowledge.
Ability to build professional and trusting business relationships.
Cognitive ability to reason, plan, identify problems, comprehend ideas, learn quickly, learn from experience, and apply learning to new situations.
Process- and results-oriented approach, including identifying obstacles and keeping projects moving.
Ability to comply with company policies, including punctuality and attendance, workplace safety, and projecting a favorable company image.
Availability to work nights, weekends, and overtime.
Ability to pass the Company's internal presentation certification within 30 days of employment.

Nice To Haves

College coursework at the sophomore level; alternatively, an additional two years of directly related experience in business administration, sales, or marketing may be considered.

Responsibilities

Listen and communicate with families to understand their needs, culture, and concerns.
Present services, products, cemetery property, and options to customers.
Drive a company vehicle to show available cemetery plots or columbarium niches.
Enter customer selections into electronic contracts, obtain supporting authorization documents and signatures, and discuss insurance or payment options.
Follow up with families as arrangements progress and address changes or concerns.
Collaborate with funeral and cemetery teams to provide service and resolve customer issues.
Greet and escort immediate family members and attend visitations, services, and receptions to answer questions and resolve issues.
Identify warm leads from families and guests who express interest in pre-need arrangements.
Review warm leads, make outgoing calls, establish contact, assess needs, and schedule formal appointments.
Provide prospective customers with marketing materials, confirm appointments at least 24 hours in advance, and prepare based on disclosed needs.
Maintain leads in the SalesForce.com database and monitor progress toward a 4-to-1 close rate.
Use online training tools to build knowledge and rehearse presentations.
Follow established procedures and comply with regulations and company policies; escalate non-routine issues for assistance.
Discuss assignments, priorities, expectations, and deadlines with the manager and seek guidance and coaching.