Sales Professional - Inside Sales

SCI Shared Resources•Fayetteville, NC

18d

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, acts as a primary contact for families, and contributes to cemetery revenue. The position involves prospecting, responding to family inquiries, understanding families’ needs, presenting services and solutions, maintaining relationships, and earning referrals. The professional also works with funeral directors, location managers, and other funeral home and cemetery staff to provide seamless service from at-need arrangements through aftercare and future family protection.

Requirements

High school diploma or equivalent.
1–2 years of college or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the Company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month and up to 12 hours in a day when needed.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to treat others with empathy and respect.
Computer knowledge and familiarity with some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for a minimum of 1–2 hours each day and maintain and track activity levels to ensure productivity.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present services to families served and referred families.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen and communicate honestly and with genuine concern to understand each family’s needs and offer valuable solutions.
Stay in touch with families to ensure satisfaction; prepare for appointments and perform procedures professionally and with attention to detail.
Follow through on customer problems and requests, build trust-based relationships, and earn the opportunity to ask for referrals.
Educate families, relatives, and friends about the benefits of pre-planning and offer protection for their families.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts to prepare for current needs or sales, and share family concerns with the SCI team.
Represent a continuous link between at-need services, aftercare, and services that protect families in the future.