Sales Professional - Inside Sales

Service Corporation International•Mission, TX

15d•$50,000 - $100,000

About The Position

The Sales Professional provides customer service to the Hispana community and serves as the primary contact for families. The role sells at-need cemetery property and products, as well as pre-need funeral and cemetery arrangements, and generates revenue by selling customized goods to walk-in customers and warm leads. The position requires compassion and a willingness to work in the death industry. The Sales Professional listens to families to understand their individual needs, culture, and concerns; presents services, products, and property options; shows available cemetery plots or columbarium niches in a company vehicle; and helps customers complete selections, contracts, supporting documents, signatures, and payment arrangements. The role follows up with families as arrangements progress, resolves concerns in coordination with funeral and cemetery teams, and supports families and guests during visitations, services, and receptions. The position also develops warm leads, makes outgoing calls, schedules and confirms appointments, prepares for customer meetings, and maintains leads in Salesforce.com. It uses online training resources to build knowledge and presentation skills, works under guidance with peer review and coaching, follows established procedures and applicable regulations, and seeks direction from the manager on assignments, priorities, and deadlines. The target first-year total compensation range is $50,000–$100,000 annually, with a commission-based incentive structure. Sales professionals commonly earn $100,000–$150,000 or more in subsequent years. Actual compensation varies by performance, geographic location, and business conditions. The position pays at least $10.00 per hour for all hours worked.

Requirements

High school diploma or GED.
At least one year of customer service or direct sales experience.
Bilingual in Spanish and English.
Current state-issued driver’s license and an acceptable driving record for operating company vehicles.
Life insurance license, as required by the state regulatory board.
Computer skills.
Professional verbal communication skills.
Willingness to work in the death industry.
Positive attitude, self-motivation, and drive to continually develop industry and business knowledge.
Ability to build professional, trusting business relationships.
Cognitive ability to reason, plan, identify problems, comprehend ideas, learn quickly, learn from experience, and apply learning to new situations.
Process- and results-oriented approach, including identifying obstacles and keeping projects moving.
Ability to comply with company policies, including punctuality and attendance, workplace safety, and projecting a favorable company image.
Availability to work nights, weekends, and overtime.
Ability to pass the Company’s internal presentation certification within 30 days of employment.

Nice To Haves

College coursework at the sophomore level.
In lieu of college coursework, an additional two years of directly related work experience in business administration, sales, or marketing may be considered.

Responsibilities

Connect with families, listen to their needs and concerns, and provide compassionate service.
Present services, products, and property options to customers, including electronic presentations.
Drive a company vehicle to show customers available cemetery plots or columbarium niches.
Help customers select options, complete electronic contracts, provide authorization documents, and sign contracts.
Obtain life insurance policies or payments, or discuss payment options.
Follow up with families as arrangements progress and address changes or concerns.
Collaborate with funeral and cemetery teams to provide seamless service and resolve customer issues.
Greet and escort immediate family members and attend visitations, services, and receptions to answer questions and address issues.
Develop warm leads from families and guests interested in pre-need arrangements.
Review warm leads, make outgoing calls, establish contact, identify needs, schedule appointments, and provide marketing materials.
Confirm appointments at least 24 hours in advance, reschedule as needed, and prepare based on customers’ previously disclosed needs.
Maintain leads in Salesforce.com and monitor progress toward a 4-to-1 close rate.
Use online training tools to improve industry knowledge, skills, and presentations.
Follow established procedures and applicable regulations and policies; escalate non-routine issues for assistance.
Discuss assignments, expectations, priorities, and deadlines with the manager and seek guidance and coaching.