Sales Professional - Inside Sales

Service Corporation International•Barstow, CA

18d•$50,000 - $100,000

About The Position

The Sales Professional - Inside Sales serves client families by making at-need cemetery arrangements and selling pre-need arrangements. This role provides personalized service, serves as a primary contact for families, and helps generate revenue for the cemetery. The position involves prospecting, developing community relationships, presenting cemetery and pre-planning options, and maintaining contact with families to understand and address their needs. The Sales Professional also collaborates with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service and support families over time.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the Company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.
Ability to work flexible hours and, at times, up to 12 hours in a day.

Nice To Haves

One to two years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for leads for a minimum of 1–2 hours each day.
Obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present offerings to families served and referred families.
Track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, and demonstrate genuine concern.
Understand each family’s needs and offer valuable solutions.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform procedures professionally and attentively.
Follow through on customer problems and requests.
Build trust-based relationships and earn the right to request referrals.
Educate families about pre-planning benefits and offer protection for family members, relatives, and friends.
Represent the ongoing connection between at-need services, aftercare, and future family protection services.
Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless, high-quality service.
Review prior services and family contacts to prepare for current needs or sales opportunities.
Share family concerns with the rest of the SCI team.