Sales Professional - Inside Sales

Service Corporation International•Miami, FL

15d•$50,000 - $100,000

About The Position

The Sales Professional - Inside Sales serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized service, acts as a primary contact for families, and contributes to cemetery revenue. It involves prospecting, presenting services, building trust-based relationships, supporting families through their current needs, and educating them about pre-planning options. The position collaborates with funeral directors, location managers, and funeral home or cemetery staff to provide seamless service and maintain continuity from at-need services through aftercare and future planning.

Requirements

High school diploma or equivalent.
One to two years of college or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Must pass the company’s internal presentation certification within 30 days of hire.
Ability to drive frequently.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.
Ability to work flexible hours and, at times, up to 12 hours in a day.

Nice To Haves

One to two years of customer service or sales industry experience.
Insurance license if required by state or province law and as prescribed by the applicable state board.
Ability to obtain and maintain an insurance license if required by state or province.
Ability to work a number of evenings and/or weekends each month.

Responsibilities

Prospect for a minimum of 1–2 hours each day and maintain and track activity levels to ensure productivity.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present offerings to families served and referred families.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, understand their unique needs, and offer valuable solutions.
Stay in touch with families to ensure satisfaction; prepare for appointments and follow procedures professionally and attentively.
Follow through on customer problems and requests, and build trust-based relationships to earn referrals.
Educate families about pre-planning and its benefits for protecting family members, relatives, and friends.
Provide continuity from at-need services through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review prior services and family contacts to prepare for current support or sales needs.
Share family concerns with the rest of the SCI team.