Sales Professional - Inside Sales

Service Corporation International•Chino, CA

18d•$50,000 - $100,000

About The Position

The Sales Professional - Inside Sales serves client families by making at-need cemetery arrangements and selling pre-need arrangements. This role provides exemplary, personalized service, acts as a primary contact for families, and helps generate revenue for the cemetery. The position requires English and Spanish bilingual skills, frequent driving, and the ability to work flexible hours, including some evenings and weekends. The role may require working up to 12 hours in a day. A company internal presentation certification must be passed within 30 days of hire. An insurance license must be obtained and maintained if required by state or provincial law. The estimated first-year total target compensation is $50,000 to $100,000 annually, with a commission-based incentive structure; subsequent-year earnings commonly range from $100,000 to $150,000 or more. Actual compensation varies by performance, location, and business conditions. The position pays no less than $16.90 per hour for all hours worked.

Requirements

High school diploma or equivalent.
One to two years of college, or equivalent education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.
Fluency in both English and Spanish is required.

Nice To Haves

One to two years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for at least 1–2 hours each day and hold oneself accountable for lead generation.
Obtain referrals from families served by the location and build community and civic relationships through networking.
Explain and present offerings to families served and referred families.
Track activity levels to maintain productivity.
Respond to client inquiries promptly and with respect, sensitivity, and professionalism.
Listen and communicate honestly and with genuine concern to understand each family’s unique needs and offer valuable solutions.
Stay in touch with families to ensure satisfaction; prepare for appointments and follow procedures professionally and attentively.
Follow through on customer problems and requests, build trust-based relationships, and earn the opportunity to ask for referrals.
Educate families about the benefits of pre-planning and offer protection to family members, relatives, and friends.
Maintain continuity from at-need services through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts thoroughly to prepare to support current needs and sales.
Share family concerns with the SCI team.