Sales Professional - Inside Sales

SCI Shared Resources•Clovis, CA

23d

About The Position

The Sales Professional - Inside Sales serves client families by arranging at-need cemetery services and selling pre-need arrangements. This role provides personalized service, acts as a primary contact for families, and contributes to cemetery revenue. The position involves prospecting, explaining and presenting options, understanding family needs, following up with families, and working with funeral home and cemetery colleagues to provide connected service.

Requirements

High school diploma or equivalent.
1–2 years of college, or an equivalent combination of education and experience.
Current state or province-issued driver’s license with an acceptable driving record.
Ability to pass the Company’s internal presentation certification within 30 days of hire.
Ability to work a number of evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province law.
Flexible hours, with the ability at times to work up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience is preferred.
Insurance license, if required by state or province law and as prescribed by the applicable state board.

Responsibilities

Prospect for at least 1–2 hours each day and obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present arrangements to families served and referred families.
Maintain and track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen and communicate honestly to understand each family’s needs and offer suitable solutions.
Stay in touch with families to ensure satisfaction and follow through on customer problems and requests.
Prepare for appointments and perform procedures professionally and attentively.
Build trust-based relationships and earn referrals by educating families about the benefits of pre-planning.
Represent a continuous link between at-need services, aftercare, and future family protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and contacts to prepare to support families’ current needs and sales opportunities.
Share family concerns with the SCI team.