Sales Professional - Inside Sales

Service Corporation International•San Antonio, TX

8d•$50,000 - $100,000

About The Position

The Sales Professional provides customer service to the Hispana Community and serves as the primary customer contact for at-need cemetery property and products and pre-need funeral and cemetery arrangements. The role generates revenue by selling customized goods to walk-in customers and warm leads. It requires compassion and willingness to work in the death industry. The Sales Professional listens to families, learns about their individual needs, culture, and concerns, and presents available services, products, and property options. The role includes showing cemetery plots or columbarium niches in a company vehicle, entering selections into electronic contracts, verifying authorization, obtaining signatures, and discussing insurance and payment options. The associate follows up with families, resolves concerns, and collaborates with funeral and cemetery teams to provide service throughout the arrangements process. The position also supports families and guests at visitations, services, and receptions, and develops warm leads for pre-need arrangements. The associate contacts and schedules prospective customers, prepares for appointments, maintains leads in SalesForce.com, tracks progress toward a 4-to-1 close rate, and uses online training tools to improve skills and presentations. Work is performed under guidance, with peer review, coaching, established procedures, and applicable regulatory and company requirements.

Requirements

High school diploma or GED.
At least 1 year of customer service or direct sales work experience.
Bilingual in Spanish and English.
Current state-issued driver’s license and acceptable driving record for operating company-owned vehicles.
Life Insurance License as required by the state regulatory board.
Computer skills and professional verbal communication skills.
Willingness to work in the death industry.
Positive attitude, self-motivation, and drive to continually advance understanding of the industry and business.
Ability to build professional, trusting business relationships.
Cognitive ability to reason, plan, identify problems, comprehend ideas, learn quickly and from experience, and apply learning to new situations.
Process- and results-oriented approach, including identifying obstacles and keeping projects moving forward.
Ability to comply with company policies, including punctuality and attendance, workplace safety, and projecting a favorable company image.
Availability to work nights, weekends, and overtime.
Ability to pass the Company’s internal presentation certification within 30 days of employment.

Nice To Haves

College coursework at the sophomore level; in lieu of college courses, an additional two years of directly related work experience in business administration, sales, or marketing may be considered.

Responsibilities

Listen to families and develop an understanding of each family’s needs, culture, and concerns.
Present services, products, and property options using electronic presentations.
Drive a company vehicle to show customers available cemetery plots or columbarium niches.
Answer customer questions, assist with selections, enter selections into electronic contracts, obtain supporting authorization documents and signatures, and discuss insurance and payment options.
Follow up with families as arrangements progress; address changes and resolve concerns in coordination with funeral and cemetery teams or management.
Greet and escort immediate family members and attend visitations, services, and receptions to answer questions or resolve issues.
Identify warm leads from families and guests who express interest in pre-need arrangements.
Review warm leads, place outgoing calls, learn prospective customers’ needs, schedule appointments, provide marketing materials, confirm appointments at least 24 hours ahead, and prepare for appointments.
Maintain leads in SalesForce.com and monitor progress toward a 4-to-1 close rate.
Use online training tools to develop knowledge and skills and rehearse presentations.
Complete routine work under guidance, follow established procedures and regulations, and escalate non-routine issues for assistance.
Discuss assignments, expectations, priorities, and deadlines with the manager and seek guidance and coaching.
Comply with local, state, and federal regulations and company policies, and adapt to changing work structures, processes, requirements, or cultures.