Sales Professional - Inside Sales
About The Position
The Sales Professional - Inside Sales serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service, serves as a primary contact for families, and helps generate revenue for the cemetery. The position involves prospecting, building referral networks and community relationships, presenting options to families, and maintaining activity levels. It also requires responding to inquiries with sensitivity and professionalism, learning each family’s needs, following through on requests, and building trust-based relationships that may lead to referrals and pre-planning discussions. The Sales Professional collaborates with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service. The role connects services provided at need with aftercare and future planning, reviews prior services and family contacts, and shares family concerns with the team.
Requirements
- High school diploma or equivalent.
- One to two years of college, or an equivalent combination of education and experience.
- Current state- or province-issued driver’s license with an acceptable driving record.
- Pass the company’s internal presentation certification within 30 days of hire.
- Ability to work some evenings and/or weekends each month.
- Ability to drive frequently.
- Ability to obtain and maintain an insurance license if required by state or provincial law.
- Ability to work flexible hours and, at times, up to 12 hours in a day.
- Ability to treat others with empathy and respect.
- Knowledge of computers and some software.
- Customer service skills.
Nice To Haves
- One to two years of customer service or sales industry experience.
Responsibilities
- Prospect for at least 1–2 hours each day.
- Obtain referrals from families served by the location.
- Network and build community and civic relationships.
- Explain and present information to families served and referred families.
- Maintain and track activity levels to ensure productivity.
- Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
- Listen to families, communicate honestly, and demonstrate genuine concern.
- Understand each family’s needs and offer valuable solutions.
- Stay in touch with families to ensure satisfaction.
- Prepare for appointments and perform procedures professionally and with attention to detail.
- Follow through on customer problems and requests.
- Build trust-based relationships and seek referrals where appropriate.
- Educate families about the benefits of pre-planning and protection for family members, relatives, and friends.
- Connect services provided at need through aftercare to future services that protect families.
- Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
- Review previous services and family contacts to prepare for current needs and sales.
- Share family concerns with the SCI team.
Benefits
- Medical, dental, and vision coverage.
- Flexible Spending Accounts for health care and dependent care.
- Health Savings Account with company contribution.
- Sick leave.
- Short-term disability.
- Long-term disability.
- Life insurance.
- Voluntary accidental death or dismemberment insurance.
- Dependent life insurance.
- SCI 401(k) Retirement Savings Plan with company match.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
