Sales Professional - Inside Sales

SCI Shared Resources•Fresno, CA

23d•Onsite

About The Position

The Sales Professional - Inside Sales serves client families by arranging at-need cemetery services and selling pre-need arrangements. This role provides personalized service, serves as a primary contact for families, and helps generate revenue for the cemetery. The position involves prospecting, building relationships with families and community members, responding to inquiries, understanding family needs, presenting appropriate solutions, and following up to ensure satisfaction. It also works closely with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service and support families’ current and future needs.

Requirements

High school diploma or equivalent.
1–2 years of college or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Pass the Company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state/province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience.

Responsibilities

Prospect for a minimum of 1–2 hours each day.
Obtain referrals from families served by the location.
Network and build relationships with community and civic groups.
Explain and present services to families served and referred families.
Maintain and track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, and demonstrate genuine concern.
Understand each family’s needs and offer solutions that provide value.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform all procedures professionally and with attention to detail.
Follow through on customer problems and requests.
Build trust-based relationships and earn the opportunity to ask for referrals.
Educate families about the benefits of pre-planning and offer protection for family members, relatives, and friends.
Represent a continuous link between at-need services, aftercare, and future family protection services.
Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless, high-quality service.
Review prior services and contacts with families to prepare to support their current needs and sales discussions.
Share family concerns with the SCI team.