Sales Professional - Inside Sales

Service Corporation International • Victorville, CA

18d • $50,000 - $100,000

About The Position

The Sales Professional - Inside Sales serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, generates revenue for the cemetery, and serves as a primary contact for families. It involves prospecting, presenting arrangements, building relationships, responding to family needs, and coordinating with funeral home and cemetery colleagues to provide seamless service.

Requirements

• High school diploma or equivalent.
• One to two years of college, or an equivalent combination of education and experience.
• Current state- or province-issued driver’s license with an acceptable driving record.
• Must pass the Company’s internal presentation certification within 30 days of hire.
• Ability to work some evenings and/or weekends each month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state or province law.
• Ability to work flexible hours and, at times, up to 12 hours in a day.
• Ability to treat others with empathy and respect.
• Knowledge of computers and some software.
• Customer service skills.

Nice To Haves

• One to two years of customer service or sales industry experience.

Responsibilities

• Prospect for at least 1–2 hours each day, obtain referrals from families, and build community and civic relationships.
• Explain and present services to families and referred families, and track activity to ensure productivity.
• Respond to client inquiries promptly, respectfully, sensitively, and professionally.
• Listen to families, understand their unique needs, and offer suitable solutions.
• Stay in contact with families, prepare for appointments, and follow through on customer problems and requests.
• Build trust-based relationships and educate families about pre-planning and its benefits to earn referrals.
• Connect at-need services and aftercare with future services that protect families.
• Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide high-quality service.
• Review prior services and contacts to prepare for current family needs and sales opportunities.
• Share family concerns with the SCI team.

Benefits

• Medical, dental, and vision insurance
• Flexible Spending Accounts for health care and dependent care
• Health Savings Account with Company contribution
• Sick leave
• Short-term disability
• Long-term disability
• Life insurance
• Voluntary accidental death or dismemberment insurance
• Dependent life insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED