Sales Process Specialist

UL Solutions • Durham, NC

4d • $60,000 - $72,000 • Hybrid

About The Position

The Sales Process Specialist works under minimal supervision, taking a broad perspective to resolve customer inquiries and support UL’s sales professionals. The role includes inquiry follow-up, quote generation, case development, and order processing as needed. This is a hybrid position requiring three days per week at the Northbrook, Illinois, or Raleigh, North Carolina location.

The specialist engages with customers by telephone and electronic channels, coordinates pre- and post-sale activities, and supports customers in meeting TIC certification requirements and product or service adoption timelines. The position develops and shares quotes using standardized pricing tools, follows up with clients to help convert quotes into orders, and processes orders using an ERP system. It also supports account managers and sales engineers/inside sales engineers with administrative tasks, account research, and customer issue resolution.

The role involves completing complex or atypical assignments, meeting established timelines, collaborating across UL teams, and building internal relationships to anticipate and solve problems. Based on knowledge of customer relationships and needs, the specialist may provide input to account managers or sales engineers to inform sales strategy. The position may also serve as an informal resource and mentor to less experienced colleagues.

Requirements

• High school diploma.
• At least 2 years of related experience in customer service and/or inside sales.
• Proficiency in Microsoft Office, including Word, PowerPoint, Excel, and Outlook, and CRM software.
• Business acumen and a sufficient understanding of business sales processes.
• Highly organized and self-directed.
• Strong communication, relationship-building, and administrative skills.

Responsibilities

• Engage with customers by telephone or electronic inquiry to address questions and administrative needs.
• Coordinate pre- and post-sale actions to help customers meet TIC certification requirements and product or service adoption timelines.
• Develop and share quotes using standardized pricing tools.
• Follow up with clients and help convert quotes into orders.
• Process quotes into orders using an ERP system.
• Support account managers and sales engineers/inside sales engineers with administrative tasks.
• Act as an informal resource and mentor for colleagues with less experience.
• Connect customers with appropriate UL personnel, including account managers, sales engineers/inside sales engineers, delivery teams, and engineers.
• Track account history and provide data from internal sources to account owners and representatives to support account knowledge and opportunity development.
• Collaborate with internal resources to resolve customer inquiries and ensure customers receive clear, complete information and requested results.
• Complete atypical assignments of high complexity.
• Provide input to account managers or sales engineers/inside sales engineers to inform sales strategy when appropriate, based on customer relationships and needs.
• Build an internal UL problem-solving network and proactively engage personnel to anticipate problems, improve delivery, and develop solutions that improve the customer experience.
• Meet established timelines for pre- and post-sales activities.
• Work within defined technical processes, procedures, or methodologies and help determine appropriate approaches for new assignments.
• Perform other duties as directed.

Benefits

• Medical, dental, and vision benefits.
• Wellness benefits, including mental and financial health.
• Retirement savings plan (401(k)).
• Paid time off for full-time employees, including 15 vacation days, 12 holidays including floating holidays, and 72 hours of sick time.
• Eligibility for the UL Solutions Sales Incentive Plan; the annual target incentive is 20% of base salary, paid quarterly and contingent upon performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED