Sales Process Specialist

UL Solutions • Northbrook, IL

5d • Hybrid

About The Position

Works under minimal supervision, taking a broad perspective to resolve customer inquiries and support UL’s sales professionals. Support may include inquiry follow-up, quote generation, case development, and order processing. The role guides post-sales implementation of Testing, Inspection and Certification (TIC) products and services, supports customer relationships, and coordinates with internal teams to resolve issues and deliver post-sale solutions.

The position collaborates with account owners on renewal strategy and expansion opportunities, helps customers meet certification requirements and adoption timelines, and serves as a single point of contact for post-sales services and relationship support for assigned customer contacts. It also takes ownership of product, investment, and technical issues through resolution and supports implementation and fulfilment teams in delivering customer solutions.

Requirements

• High school diploma.
• At least 2 years of related experience.
• Customer service and/or inside sales experience.
• Proficiency in MS Office (Word, PowerPoint, Excel, Outlook) and CRM software.
• Business acumen and a sufficient understanding of business sales processes.
• Highly organized and self-directed.
• Strong communication, relationship-building, and administrative skills.

Responsibilities

• Collaborate with account owners on renewal strategy and inform planning for expansion opportunities, using knowledge and relationships developed while guiding post-sales implementation of TIC products and services.
• Coordinate post-sale activities to help customers meet TIC certification requirements and product or service adoption timelines.
• Serve as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
• Build trust, transparency, and loyalty with customer contacts.
• Direct feedback internally when appropriate and connect customer personnel to relevant UL personnel when applicable.
• Take ownership of product, investment, and technical issues and ensure complete resolution from the customer’s perspective.
• Support implementation and fulfilment teams in delivering solutions to customers post-sale.
• Collaborate with internal resources until issues are resolved and communicated to customers.
• Build an internal UL problem-solving network and engage internal personnel to address problems and improve delivery, working under moderate guidance.
• Perform other duties as directed.
• Resolve customer inquiries and support UL sales professionals, including inquiry follow-up, quote generation, case development, and order processing as required.

Benefits

• Medical, dental, and vision health benefits.
• Wellness benefits, including mental and financial health.
• Retirement savings (401K).
• Paid time off for full-time employees, including 15 vacation days, 12 holidays (including floating holidays), and 72 hours of sick time off.
• Eligibility for the UL Solutions Sales Incentive Plan, with an annual target incentive of 20% of base salary, paid quarterly and contingent upon performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED