Sales Process Specialist

UL Solutions • Northbrook, IL

3d • Hybrid

About The Position

Works under minimal supervision and takes a broad perspective to resolve customer inquiries and support UL’s sales professionals. Support includes inquiry follow-up, quote generation, case development, and order processing. The role is hybrid, requiring three days per week at the Northbrook, Illinois, or Raleigh, North Carolina, location. The specialist works mostly independently, with limited supervision for complex new assignments, and completes a variety of atypical, high-complexity assignments. The role operates within defined technical processes and procedures and may help determine the appropriate approach for new assignments.

Requirements

• High school diploma.
• At least 2 years of related experience.
• Customer service and/or inside sales experience.
• Proficiency in MS Office, including Word, PowerPoint, Excel, and Outlook, and CRM software.
• Business acumen and a sufficient understanding of business sales processes.
• Highly organized and self-directed.
• Strong communication, relationship-building, and administrative skills.

Responsibilities

• Engage with customers by telephone or electronic inquiry to address questions and administrative needs.
• Coordinate pre- and post-sale actions to help customers meet TIC certification requirements and product or service adoption timelines.
• Develop and share quotes using standardized pricing tools.
• Follow up with clients and help convert quotes into orders.
• Process quotes into orders using ERP.
• Support account managers and SEs/ISEs with administrative tasks.
• Act as an informal resource and mentor for colleagues with less experience.
• Connect customers with appropriate UL personnel, including account managers, SEs/ISEs, delivery teams, and engineers.
• Track account history and provide data from internal sources as requested by account owners and representatives.
• Collaborate with internal resources to resolve customer inquiries and ensure customers receive clear, complete responses and requested results.
• Provide input to account managers or SEs/ISEs to inform sales strategy, based on customer relationships and understanding of customer needs.
• Build an internal UL problem-solving network and proactively engage personnel to anticipate problems, improve delivery, and develop solutions that improve the customer experience.
• Meet established timelines for pre- and post-sales activities.
• Perform other duties as directed.

Benefits

• Medical, dental, and vision benefits.
• Wellness benefits, including mental and financial health.
• Retirement savings (401(k)).
• Paid vacation (15 days).
• Paid holidays, including floating holidays (12 days).
• Paid sick time (72 hours).
• Sales incentive plan: annual target incentive of 20% of base salary, paid quarterly and contingent on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED