Sales Process Specialist

UL Solutions • Northbrook, IL

3d • Hybrid

About The Position

Works under minimal supervision, taking a broad perspective to resolve customer inquiries and support UL’s sales professionals. The role covers inquiry follow-up, quote generation, case development, order processing, and administrative support. The specialist works mostly independently, with limited supervision for complex new assignments, and may serve as an informal resource and mentor to less experienced colleagues.

The position connects customers with appropriate UL personnel and collaborates with internal teams to resolve inquiries, improve delivery, anticipate problems, and enhance the customer experience. It also tracks account history and provides account data to sales representatives to support account knowledge and sales strategy. The estimated annual compensation is $60,000–$72,000, including a base salary of $50,000–$60,000 and a target incentive of 20% of base salary, paid quarterly and contingent on performance. The role is eligible for the UL Solutions Sales Incentive Plan.

Requirements

• High school diploma.
• At least 2 years of related experience.
• Customer service and/or inside sales experience.
• Proficiency in MS Office, including Word, PowerPoint, Excel, and Outlook, and CRM software.
• Business acumen and sufficient understanding of business sales processes.
• Highly organized and self-directed.
• Strong communication, relationship-building, and administrative skills.

Responsibilities

• Engage with customers by telephone or electronic inquiry to address questions and administrative needs.
• Coordinate pre- and post-sale actions to help customers meet TIC certification requirements and product or service adoption timelines.
• Develop and share quotes using standardized pricing tools.
• Follow up with clients and help convert quotes into orders.
• Process quotes into orders using an ERP system.
• Perform administrative tasks in support of account managers and SEs/ISEs.
• Act as an informal resource and mentor for colleagues with less experience.
• Connect customers with appropriate UL personnel, including account managers, SEs/ISEs, delivery teams, and engineers.
• Track account history and provide data from internal sources to account owners and representatives to support account knowledge and opportunity development.
• Collaborate with internal resources to resolve customer inquiries and ensure customers receive clear, appropriate information and requested results.
• Complete atypical assignments of high complexity.
• Use knowledge of customer relationships and needs to provide input to account managers or SEs/ISEs to inform sales strategy, where applicable.
• Build an internal UL problem-solving network and proactively engage personnel to anticipate problems, improve delivery, and develop solutions that improve the customer experience.
• Meet established timelines for pre- and post-sales activities.
• Work within defined technical processes, procedures, or methodologies and help determine appropriate approaches for new assignments.
• Perform other duties as directed.

Benefits

• Medical, dental, and vision benefits.
• Wellness benefits, including mental and financial health support.
• Retirement savings (401(k)).
• Paid time off for full-time employees, including 15 vacation days, 12 holidays including floating holidays, and 72 hours of sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED