Associate Sales Process Specialist

UL Solutions • Northbrook, IL

4d • $57,600 - $62,400 • Hybrid

About The Position

The Associate Sales Process Specialist supports customers and sales teams with administrative, pre-sale, and post-sale activities. The role responds to customer inquiries by telephone or electronic means, coordinates actions to help customers meet TIC certification requirements and product or service adoption timelines, and prepares and processes quotes and orders using standardized pricing tools and an ERP system. Working under a moderate degree of supervision and within standard operating procedures, the specialist supports account managers and sales and engineering colleagues, tracks account history, supplies account information, and connects customers with appropriate UL personnel. The specialist collaborates across internal teams to resolve inquiries, meet established timelines, anticipate problems, improve service delivery, and contribute customer insights that may inform sales strategy. Other duties may be assigned.

The position requires a high school diploma, less than one year of related experience, proficiency with Microsoft Office and CRM software, business acumen, understanding of sales processes and relevant UL products or services, experience managing internal systems and data sources, and strong communication and administrative skills. English proficiency is preferred.

The estimated annual compensation is $57,600–$62,400, including a base salary of $48,000–$52,000 and a target incentive of 20% of base salary, paid quarterly and contingent on performance. Benefits include medical, dental and vision coverage; wellness benefits; 401(k) retirement savings; and paid time off for full-time employees, including vacation, holidays and sick time. The application deadline is April 26, 2027.

Requirements

• High school diploma.
• Less than one year of related experience.
• Proficiency in Microsoft Word, PowerPoint, Excel and Outlook, and CRM software.
• Business acumen and a sufficient understanding of business sales processes.
• Sufficient understanding of core UL products or services for the aligned industry to effectively generate quotes.
• Experience managing internal systems and data sources.
• Strong communication and administrative skills.

Nice To Haves

• English proficiency preferred.

Responsibilities

• Respond to customer inquiries by telephone or electronic means and handle related administrative activities.
• Coordinate pre-sale and post-sale actions to help customers meet TIC certification requirements and product or service adoption timelines.
• Develop and share quotes using standardized pricing tools under standard operating procedures and supervision.
• Follow up with clients and assist in converting quotes to orders; process quotes into orders using an ERP system.
• Support account managers and sales and engineering colleagues with administrative tasks.
• Connect customers with appropriate UL personnel, including account managers, sales engineers, delivery teams and engineers.
• Track account history and provide data from internal sources to account owners and representatives to support account knowledge and identify opportunities.
• Collaborate with internal resources to resolve customer inquiries and ensure customers receive clear, accurate information and requested results.
• Provide customer and account insights to account managers or sales and engineering colleagues to inform sales strategy where applicable.
• Build an internal problem-solving network and proactively engage colleagues to anticipate problems, improve delivery and develop solutions that improve the customer experience.
• Meet established timelines for pre-sale and post-sale activities.
• Perform other duties as directed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Wellness benefits, including mental and financial health
• 401(k) retirement savings
• Paid time off for full-time employees, including 15 vacation days, 12 holidays including floating holidays, and 72 hours of sick time
• Sales incentive plan eligibility, with a 20% annual target incentive based on base salary, paid quarterly and contingent on performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED