Process Specialist

Infosys

2d • Hybrid

About The Position

The Process Specialist executes transactions according to prescribed guidelines and timelines, reviews and validates inputs from team members, supports the manager with training activities and daily operations reviews, and helps resolve escalations. The role aims to meet service-level agreement targets for the assigned process while following Infosys guidelines, policies, and norms. It is based in Irving, Texas, with a hybrid workplace arrangement.

Requirements

• High school diploma or GED equivalent.
• At least 2 years of experience relating to the job description.
• Applicants for employment in the United States must have work authorization that does not require employer sponsorship for a visa.
• Able to sit and work at a computer for extended periods.
• Able to communicate by telephone, email, or face to face.

Nice To Haves

• Experience with SAP.
• Collaborative team approach and ability to engage the interest and participation of others.
• Self-motivated and able to work well under pressure.
• Strong computing skills, including MS Excel and MS Word, and confidence managing multiple systems.
• Keen attention to detail and accuracy.
• Adaptability to new and different business situations and work assignments.
• Ability to meet deadlines under pressure.
• Strong prioritization skills.
• Focus on continuous improvement and ability to proactively identify opportunities to improve.
• Ability to comply with the client's workspace and policies and demonstrate multicultural understanding.

Responsibilities

• Provide level 1 triage services for reverse logistics helpdesk requests.
• Support operational processes such as spares management, order maintenance, and system transactions.
• Assist customers with RMA requests, issue resolution, follow-up on defective returns, and general support.
• Provide call center support during business hours.
• Create FAQs and training documentation for end users.
• Conduct information sessions for business end users.
• Review and validate inputs from other team members.
• Support the manager with training activities and daily operations reviews.
• Help resolve escalations to meet service-level agreement targets.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED