Business Process Specialist
About The Position
Roberts Hawaiʻi is seeking a detail-oriented, organized, and tech-savvy Business Process Specialist to support the systems, data, and processes that keep its business running smoothly. The role is suited to someone who enjoys working with technology, solving problems, and improving everyday processes. The successful candidate will work across multiple systems and help maintain accurate information, support business-critical applications, troubleshoot issues, and assist with system enhancements and implementations. Working closely with the Business Operations & Systems Manager, the Business Process Specialist provides a centralized point of accountability for systems, data, and processes supporting daily operations and long-term organizational growth. The position supports operational systems, reservation platforms, transportation systems, CRM applications, product management tools, and other business applications; maintains and validates data; assists with implementations, testing, documentation, and training; and collaborates across departments to improve processes. The position is primarily office-based and involves regular use of computers and business software. Duties may involve extended periods of sitting, typing, and reviewing information on computer screens, with occasional standing, walking, and light lifting. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions. Duties may evolve based on business needs.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience in data entry, administrative support, business operations, or a related role.
- Strong computer skills and proficiency with Microsoft Office applications.
- Demonstrated accuracy and attention to detail when entering and maintaining information.
- Ability to learn new software applications and navigate multiple systems.
- Strong organizational skills, including the ability to multitask, prioritize competing requests, and meet deadlines.
- Good problem-solving skills and willingness to investigate and resolve issues.
- Effective written and verbal communication skills.
- Ability to work independently while collaborating with employees across different departments.
- Dependability, adaptability, and comfort working in a fast-paced environment.
Nice To Haves
- Working knowledge of FareHarbor, reservation platforms, point-of-sale (POS) systems, or similar booking and operational applications.
- Intermediate Microsoft Excel skills, including formulas, sorting, filtering, lookups, and pivot tables.
- Experience maintaining product information, pricing, inventory, or customer records in business applications.
- Familiarity with CRM systems, transportation management software, or other operational technology.
- Experience participating in software testing, system upgrades, implementations, or process documentation.
- Previous experience in tourism, hospitality, transportation, or travel-related businesses.
Responsibilities
- Support the Business Operations & Systems Manager with day-to-day administration and maintenance of operational systems, reservation platforms, transportation systems, CRM applications, product management tools, and other business-critical applications.
- Assist with system configuration, product setup, pricing updates, inventory management, and maintenance of operational information.
- Troubleshoot system issues, investigate discrepancies, and coordinate with internal teams and external vendors to resolve problems.
- Monitor data accuracy and system functionality to ensure information is reliable, consistent, and accessible.
- Help employees navigate business applications and processes.
- Perform accurate and timely data entry, updates, and maintenance across multiple business systems.
- Review and validate information, identify inconsistencies, and work with appropriate teams to resolve discrepancies.
- Maintain organized records, documentation, and system information.
- Assist with data reconciliation, reporting, and information requests from various departments.
- Support data integrity and consistency across business applications.
- Assist with new system implementations, upgrades, enhancements, and integrations.
- Participate in system testing by validating functionality, documenting results, and identifying issues.
- Help develop and maintain system documentation, standard operating procedures, and training materials.
- Support employee training and adoption of new systems and processes.
- Identify opportunities to simplify workflows, improve data accuracy, and increase operational efficiency.
- Collaborate with teams across the organization to understand business needs and support process improvements.
- Work with Sales, Marketing, Reservations, Transportation, Operations, Finance, and other departments to support business systems and processes.
- Manage multiple requests and priorities while ensuring accuracy and timely completion.
- Communicate system updates, process changes, and issues clearly and professionally.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
