Business Process Specialist

Sonepar•Minneapolis, MN

2d•$20 - $31•Onsite

About The Position

Viking Electric is seeking an ERP Business Specialist to support ERP-related business processes and transactions across its branches and departments. The role combines business process knowledge, technology, communication, and problem-solving. The specialist investigates and resolves process and transaction issues, processes ERP-dependent transactions, troubleshoots errors, and provides system and business guidance to associates and external partners. The position also monitors queues and reports, helps teams follow policies and processes, uses judgment on exceptions, and contributes to documenting and improving standard operating procedures. The role is based at any Viking Electric office and works in a typical office environment. The schedule is Monday through Friday during standard business hours, with occasional travel and additional hours potentially necessary to meet deadlines. This is a full-time position. Compensation is $20.00–$31.00 per hour, with the wage within the range based on comparable experience and geographic location.

Requirements

High school diploma or GED.
2–4 years of experience supporting business processes, sales, or accounting-related transactions.
Comfort working with technology.
Proficiency with Microsoft Word and Teams.
Ability to organize and prioritize multiple tasks.
Attention to detail and focus on accuracy.
Problem-solving, analytical, and reasoning skills.
Ability to make decisions within established guidelines.
Clear written and verbal communication skills, including the ability to explain information to varied audiences.
Ability to collaborate across departments, work independently, and follow through on assignments.

Nice To Haves

Experience with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.

Responsibilities

Research and resolve business process and transaction issues.
Process ERP-dependent transactions, including credit re-bills and returns.
Troubleshoot transaction errors, including errors related to manifests.
Provide business and system guidance to Viking Electric associates and external partners.
Monitor ERP queues and reports for unfinished or aging tasks.
Work with associates and leaders to resolve outstanding items.
Help teams understand and correctly follow business processes and policies.
Use sound judgment to resolve issues outside normal processes.
Help document and improve standard operating processes.