Business Process Specialist

City of Cleveland • 1503 - Assessments & Licenses, OH

1d • Onsite

About The Position

Under direction and general supervision, the Business Process Specialist supports data and financial analysis, business process and workflow analysis, process improvement, documentation, and reporting. The role works with business office personnel, program and financial managers, multiple departments, and internal and external stakeholders to evaluate end-to-end business processes and systems, identify issues and improvement opportunities, and develop recommendations. It also supports system deployments through process and policy changes, data preparation, and user training, and prepares ad hoc reports and cost-benefit analyses.

The position additionally supports fiscal and divisional operations, including complex financial and accounting analysis, revenue-cycle activities, collections and payment applications, reconciliation of financial transactions, county certification requirements, and special assessments. It develops spreadsheets, trackers, and reconciliation models; maintains documentation for audits and reviews; and applies project-management principles to coordinate and track initiatives. Other job-related duties may be assigned as needed.

Requirements

• High school diploma or GED.
• Bachelor’s degree in Business/Public Administration, Operations Research and Supply Chain Management, or a related field from an accredited four-year college or university.
• Two years of full-time paid experience, or one year of educational internships, in business analytics (including data mining, qualitative and quantitative statistical analysis, data forecasting, or predictive analysis) and business process mapping and redesign.
• A valid State of Ohio identification.
• Documented experience with project-management methodologies, process-improvement tools such as Lean or Six Sigma, or statistics, as well as experience implementing business-process mapping and charting software and organizing Information Technology initiatives.
• Proficiency in the Microsoft Office Suite, including advanced Excel functions and formulas, Power BI, and database management.
• Strong analytical, mathematical, critical-thinking, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Financial acumen and a solid understanding of governmental accounting principles.
• Experience in business analysis, data analysis, and statistical analysis.
• Strong attention to detail and demonstrated ability to analyze complex quantitative information.
• Self-starter with customer-service skills, business acumen, interpersonal abilities, and the ability to multitask efficiently.
• Excellent time-management and organizational abilities, including the ability to prioritize tasks effectively.
• Experience working with enterprise financial systems and structured datasets.
• Education substitutions: two years of experience may substitute for each year of college education lacking; graduate-school education may substitute for experience on a year-for-year basis.

Nice To Haves

• Proficiency and familiarity with the Advantage/CG I Financial System and Accela software.

Responsibilities

• Assist with data analysis, data management, documentation, and reporting.
• Assist with business process and workflow analysis and complete process improvement activities and reports.
• Collect and analyze data to identify problems’ root causes, trends, discrepancies, and compliance risks.
• Work with multiple departments and stakeholders to establish measures of success and identify service or timeline issues.
• Review program performance metrics and research process standardization, streamlining, and best practices.
• Prepare process recommendations using presentations, process maps, templates, and other formats.
• Assess processes and related documentation, including process models, procedural guides, templates, diagrams, and charts.
• Assist with system deployments, including prerequisite process and policy changes, data preparation, and user training.
• Compile data to assess the effect of trends and projections on future business needs.
• Assist with cost-benefit analyses and develop ad hoc reports and analyses in response to business-unit requests.
• Support business office personnel and program and financial managers in evaluating end-to-end business processes and systems and developing improvement recommendations.
• Conduct complex financial, accounting, and data analyses and review work products.
• Produce analytical reports with quantitative findings and evidence-based conclusions.
• Perform revenue-cycle, collections, and payment-application activities.
• Complete requirements related to county certification and special assessments.
• Develop spreadsheets, trackers, and reconciliation models for special improvement district formation, billing, and certification.
• Apply project-management principles to plan, coordinate, and track initiatives and process-improvement efforts, including timelines, cross-department coordination, and risk mitigation.
• Maintain structured financial and analytical documentation to support audits and reviews.
• Perform other job-related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level