Associate Sales Process Specialist

UL Solutions • Northbrook, IL

3d • Hybrid

About The Position

The Associate Sales Process Specialist supports customers and sales teams by handling customer inquiries, coordinating pre- and post-sale activities, and assisting with quotes and orders. The role works within standard operating procedures and under supervision, applying knowledge and skills to complete assigned work and meet established timelines.

The specialist connects customers with appropriate UL personnel, tracks account history, provides account data to sales representatives, and collaborates with internal teams to resolve customer inquiries. The role also shares customer and account insights with account managers or sales engineers to inform sales strategy where applicable, while building internal relationships to anticipate problems and improve the customer experience.

Requirements

• High school diploma.
• Less than one year of related experience.
• Proficiency in Microsoft Office, including Word, PowerPoint, Excel, and Outlook, and CRM software.
• Business acumen and a sufficient understanding of business sales processes.
• Sufficient understanding of core UL products and services for the aligned industry to effectively generate quotes.
• Experience managing internal systems and data sources.
• Strong communication and administrative skills.

Nice To Haves

• English proficiency preferred.

Responsibilities

• Engage with customers by telephone or electronic inquiry to address questions and administrative needs.
• Coordinate pre- and post-sale actions to help customers meet TIC certification requirements and product or service adoption timelines.
• Develop and share quotes using standardized pricing tools and procedures.
• Follow up with clients and assist in converting quotes into orders.
• Process quotes into orders using the ERP system.
• Support account managers and sales engineers/inside sales engineers with administrative tasks.
• Connect customers with appropriate UL personnel, including account managers, sales engineers, delivery teams, and engineers.
• Track account history and provide data from internal sources to account owners and representatives.
• Collaborate with internal resources to resolve customer inquiries and ensure customers receive clear, appropriate information and results.
• Provide account managers or sales engineers/inside sales engineers with customer and needs-based input to inform sales strategy where applicable.
• Build an internal problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions that improve the customer experience.
• Meet established timelines for pre- and post-sales activities.
• Perform other duties as directed.

Benefits

• Medical, dental, and vision benefits.
• Wellness benefits, including mental and financial health resources.
• 401(k) retirement savings.
• Paid time off for full-time employees, including 15 vacation days, 12 holidays including floating holidays, and 72 hours of sick time.
• Eligibility for the UL Solutions Sales Incentive Plan; the annual target incentive is 20% of base salary, paid quarterly and contingent upon performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED