Sales Process Specialist

UL Solutions • Northbrook, IL

4d • $60,000 - $72,000 • Hybrid

About The Position

The Sales Process Specialist works under minimal supervision, taking a broad perspective to resolve customer inquiries and support UL sales professionals. The role supports inquiry follow-up, quote generation, case development, and order processing, and coordinates pre- and post-sale activities to help customers meet TIC certification requirements and product or service adoption timelines.

The specialist works largely independently, using standardized pricing tools and ERP systems to develop and share quotes and process quotes into orders. The role supports account managers and sales and engineering personnel with administrative tasks, connects customers with appropriate UL staff, tracks account history, and collaborates with internal teams to resolve inquiries and improve the customer experience. The position also handles complex assignments, shares account insights that may inform sales strategy, and may serve as an informal resource and mentor to less-experienced colleagues.

Requirements

• High school diploma.
• At least 2 years of related experience in customer service and/or inside sales.
• Proficiency in MS Office, including Word, PowerPoint, Excel, and Outlook, and CRM software.
• Business acumen and sufficient understanding of business sales processes.
• Highly organized and self-directed.
• Strong communication, relationship-building, and administrative skills.

Responsibilities

• Engage with customers by telephone or electronic inquiry to address questions and administrative needs.
• Coordinate pre- and post-sale activities to help customers meet TIC certification requirements and product or service adoption timelines.
• Develop and share quotes using standardized pricing tools.
• Follow up with clients and help convert quotes into orders; process quotes into orders using ERP.
• Support account managers and SE/ISEs with administrative tasks.
• Act as an informal resource and mentor for colleagues with less experience.
• Connect customers with appropriate UL personnel, including account managers, SEs/ISEs, delivery teams, and engineers.
• Track account history and provide internal data to account owners and representatives to support account knowledge and opportunity development.
• Collaborate with internal resources to resolve customer inquiries and ensure customers receive clear, appropriate information and results.
• Complete atypical, high-complexity assignments.
• Provide account managers or SE/ISEs with customer and account insights that may inform sales strategy.
• Build an internal UL problem-solving network and proactively engage colleagues to anticipate problems, improve delivery, and develop solutions that improve the customer experience.
• Meet established timelines for pre- and post-sales activities.
• Work within defined technical processes, procedures, or methodologies and help determine approaches for new assignments when appropriate.
• Perform other duties as directed.

Benefits

• Medical, dental, and vision benefits.
• Wellness benefits, including mental and financial health benefits.
• 401(k) retirement savings.
• Paid time off for full-time employees, including 15 vacation days, 12 holidays including floating holidays, and 72 hours of sick time off.
• Eligibility for the UL Solutions Sales Incentive Plan, with a 20% annual target incentive based on base salary, paid quarterly and contingent upon performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED