Sales Process Specialist

UL Solutions • Northbrook, IL

6d • $60,000 - $72,000 • Hybrid

About The Position

Works under minimal supervision and takes a broad perspective to resolve customer inquiries and support UL’s sales professionals, including inquiry follow-up, quote generation, case development, and order processing as required. The role supports customers after a sale by coordinating implementation and fulfillment, helping customers meet certification requirements and adoption timelines, and providing ongoing relationship support. It also works with account owners and internal UL teams to address issues, support renewals, and identify expansion opportunities.

Requirements

• High school diploma.
• At least 2 years of related experience in customer service and/or inside sales.
• Proficiency in MS Office (Word, PowerPoint, Excel, and Outlook) and CRM software.
• Business acumen and sufficient understanding of business sales processes.
• Highly organized and self-directed.
• Strong communication, relationship-building, and administrative skills.

Responsibilities

• Use knowledge and relationships developed while guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with the account owner on renewal strategy and inform planning for expansion opportunities.
• Coordinate post-sale activities to help ensure customers meet TIC certification requirements and product or service adoption timelines.
• Serve as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
• Build trust, transparency, and loyalty with customer contacts, and direct feedback internally when appropriate.
• Connect customer personnel with relevant UL personnel when applicable.
• Take ownership of product, investment, and technical issues and ensure complete resolution from the customer’s perspective.
• Support implementation and fulfillment teams in delivering solutions to customers after the sale.
• Collaborate with internal resources until issues are resolved and communicated to the customer.
• Build an internal UL problem-solving network, work under moderate guidance, and engage internal personnel to address problems and improve delivery.
• Perform other duties as directed.
• Resolve customer inquiries and support UL sales professionals through inquiry follow-up, quote generation, case development, and order processing as required.

Benefits

• Medical, dental, and vision benefits.
• Wellness benefits, including mental and financial health.
• 401(k) retirement savings.
• Paid time off for full-time employees, including 15 vacation days, 12 holidays (including floating holidays), and 72 hours of sick time off.
• Sales incentive plan with an annual target incentive of 20% of base salary, paid quarterly and contingent upon performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED