Sales Person

Farmers Home Furniture•Plymouth, NC

About The Position

The Sales Person assists customers in selecting and purchasing merchandise to achieve and maintain established sales goals. The role advises customers on the quality, style, and value of home furnishings, develops expertise in customer experience and sales execution, and supports customers throughout sales, pickup, delivery, and service processes. The position also maintains merchandise displays and sales areas, conducts sales prospecting and customer follow-up, keeps sales and customer records, handles inquiries and complaints, and follows store sales, display, customer service, and telephone standards. The Sales Person may assist in other store departments as needed.

Requirements

High school diploma or GED.
Six months of practical retail sales experience, or an equivalent combination of training, experience, and education.
Ability to review, categorize, prioritize, and analyze data and use discretion in relating findings to established standards.
Ability to provide guidance, assistance, and interpretation of procedures and standards.
Ability to operate equipment, machinery, tools, or materials requiring complex and rapid adjustments.
Ability to use a wide variety of reference and descriptive information.
Ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and exercise independent judgment in semi-routine work.
Ability to exercise judgment, decisiveness, and creativity across varied duties and changing situations.
Ability to exert moderate physical effort, including some climbing, balancing, stooping, kneeling, crouching, crawling, and lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Ability to perceive and distinguish colors or shades, sounds, depth, and visual cues or signals, and to communicate orally.
Ability to work with possible exposure to dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Maintain an acceptable sales quota according to weekly, monthly, and annual store goals.
Advise customers on merchandise quality, style, and value and help them select appropriate home furnishings.
Develop expertise in customer experience and sales execution to meet customer needs.
Verify prices and ensure items are accounted for on sales orders.
Calculate discounts when preparing sales write-ups.
Prepare or place merchandise tags, including tags for sales promotions.
Set up advertising displays and arrange merchandise to promote sales; stock shelves and other sales areas.
Load customer pickups as needed and obtain customer signatures on pickup receipts.
Attempt to resolve complaints about damaged or incorrect deliveries.
Make telephone sales prospecting calls and maintain accurate customer records and activity in the CRM system.
Handle customer inquiries in person and by telephone.
Attend scheduled sales meetings.
Inspect and maintain the assigned sales area for cleanliness and orderliness.
Assist customers with credit applications and answer questions about company or store policies and procedures.
Arrange delivery or pickup times with customers and document the arrangements.
Compose and send thank-you notes to customers.
Keep sales records.
Review, process, respond to, distribute, forward, and file documentation and reports, and take other appropriate action.
Operate a personal computer, calculator, copy machines, telephone, and other equipment needed for the work.
Follow Display Standards, Customer Service Counter Standards, and Telephone Standards.
Follow Farmers Sales Floor Standards and engage customers through the S.W.I.N.G. program.
Enter assigned customer service issues in PQA.
Uphold and promote the company's H.O.M.E. values.
Assist in other store departments and perform other related duties as required.