Sales Person

Farmers Home Furniture•Kingstree, SC

About The Position

The Sales Person assists customers in selecting and purchasing merchandise while achieving and maintaining established sales goals. The role advises customers on the quality, style, and value of home furnishings; supports the customer experience and sales process; and performs sales, merchandising, customer-service, documentation, and store-area upkeep activities. The position also follows store display, service-counter, telephone, and sales-floor standards and promotes Farmers Furniture’s H.O.M.E. values.

Requirements

High school diploma or GED.
Six months of practical retail sales experience, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Ability to review, categorize, prioritize, and analyze data and apply established standards.
Ability to guide and assist others in applying procedures and standards.
Ability to operate equipment, machinery, tools, or materials requiring complex and rapid adjustments.
Ability to use varied reference and descriptive information.
Ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and exercise independent judgment in semi-routine work.
Ability to exercise judgment, decisiveness, and creativity in situations involving changing duties.
Ability to exert moderate physical effort, including activities such as climbing, balancing, stooping, kneeling, crouching, crawling, and lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Some tasks require perceiving colors or shades, sounds, depth, and visual cues or signals, and communicating orally.
May be exposed to dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Maintains sales quotas established in weekly, monthly, and annual store goals.
Advises customers on merchandise quality, style, and value, and helps them select appropriate home furnishings.
Develops expertise in customer experience and sales execution to meet customer needs.
Verifies prices and items on sales orders and calculates applicable discounts.
Prepares or places merchandise tags, including tags for sales promotions.
Sets up advertising displays; arranges and stocks merchandise in sales areas.
Loads customer pickups as needed and obtains customer signatures on pickup receipts.
Attempts to resolve customer complaints about damaged or incorrect deliveries.
Makes prospecting calls using telemarketing techniques and maintains accurate customer and activity records in the CRM system.
Handles customer inquiries in person and by telephone.
Attends scheduled sales meetings.
Inspects and maintains the assigned sales area, keeping it clean and orderly.
Assists customers with credit applications and answers questions about company or store policies and procedures.
Arranges and documents delivery or pickup times with customers.
Sends thank-you notes to customers.
Keeps sales records and processes, responds to, distributes, forwards, and files documentation and reports as appropriate.
Operates a computer, calculator, copy machine, telephone, and other equipment as necessary.
Follows Display Standards, Customer Service Counter Standards, Telephone Standards, and Farmers Sales Floor Standards, and engages customers through the S.W.I.N.G. program.
Enters assigned customer-service issues in PQA.
Upholds and promotes the company’s H.O.M.E. values.
Assists other store departments and performs other related duties as required.