Sales Person

Farmers Home Furniture•Orangeburg, SC

About The Position

The Sales Person assists customers in selecting and purchasing home furnishings merchandise while achieving and maintaining established sales goals. The role advises customers on merchandise quality, style, and value; supports a positive customer experience; and completes sales, service, merchandising, documentation, and store-area upkeep tasks. The position may also assist other store departments and perform related duties as needed.

Requirements

High school diploma or GED.
Six months of practical retail sales experience, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Ability to review, categorize, prioritize, and analyze data and apply established standards.
Ability to provide guidance and assistance regarding procedures and standards.
Ability to operate equipment, machinery, tools, or materials requiring complex and rapid adjustments.
Ability to use varied reference and descriptive information.
Ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and exercise independent judgment within semi-routine work.
Ability to exercise judgment, decisiveness, and creativity in changing situations.
Ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Ability to perceive colors or shades, sounds, depth, and visual cues or signals, and to communicate orally.
May be exposed to dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Maintain sales quotas established by weekly, monthly, and annual store goals.
Advise customers on the quality, style, and value of home furnishings and help them select appropriate items.
Develop expertise in customer experience and sales execution to meet customer needs.
Verify prices and ensure all items are accounted for on sales orders; calculate discounts and prepare sales write-ups.
Prepare or place merchandise tags, including tags for sales promotions.
Set up advertising displays and arrange merchandise to promote sales; stock shelves, counters, tables, and other sales areas.
Load customer pick-ups as needed and obtain customer signatures on pickup receipts.
Attempt to resolve customer complaints about damaged or incorrect deliveries.
Make telephone sales-prospecting calls using telemarketing techniques and maintain accurate customer and activity records in the CRM system.
Handle customer inquiries in person and by telephone.
Attend scheduled sales meetings.
Inspect and maintain the assigned sales area for cleanliness and orderliness, including cleaning shelves, counters, and floor displays.
Assist customers with credit applications and answer questions about company or store policies and procedures.
Arrange and document delivery or pickup times with customers.
Compose and send customer thank-you notes.
Keep records of sales.
Review and process documentation and reports, respond to them, distribute, forward, file, maintain, or otherwise act on them as appropriate.
Operate a personal computer, calculator, copy machine, telephone, and other equipment as needed.
Follow Display Standards, Customer Service Counter Standards, and Telephone Standards.
Comply with Farmers Sales Floor Standards and actively engage customers through the S.W.I.N.G. program.
Enter assigned customer service issues in PQA.
Uphold and promote the H.O.M.E. values.
Assist in other store departments as required and perform other related duties.