Sales Person

Farmers Home Furniture•Hampton, SC

About The Position

The Sales Person assists customers in selecting and purchasing merchandise to achieve and maintain established sales goals. The role advises customers on the quality, style, and value of home furnishings, develops expertise in customer experience and sales execution, and supports accurate sales orders, promotions, merchandise presentation, and store standards. The position also handles customer inquiries and complaints, makes prospecting calls, maintains customer and sales records in the CRM system, supports credit applications, coordinates delivery or pickup arrangements, and attends scheduled sales meetings. The Sales Person may assist other store departments and perform other related duties as required.

Requirements

High school diploma or GED.
Six months of practical retail sales experience, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Ability to review, categorize, prioritize, and analyze data and apply established standards.
Ability to guide and assist others in applying procedures and standards.
Ability to operate equipment, machinery, tools, or materials requiring complex and rapid adjustments.
Ability to use a wide variety of reference and descriptive information.
Ability to perform arithmetic operations, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and use independent judgment in semi-routine work.
Ability to exercise judgment, decisiveness, and creativity in situations involving varied duties and frequent change.
Ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and occasionally lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Ability to perceive colors or shades, sounds, depth, visual cues or signals, and communicate orally as required.
Ability to work in conditions that may include dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Maintain an acceptable sales quota in line with weekly, monthly, and annual store goals.
Advise customers on merchandise quality, style, and value, and help them select appropriate items.
Develop customer experience and sales execution expertise to meet customer needs.
Verify prices and ensure items are accounted for on sales orders.
Calculate applicable sales discounts and prepare sales write-ups.
Prepare or place merchandise tags, particularly for sales promotions.
Set up advertising displays and arrange merchandise to promote sales; stock shelves, counters, tables, and other sales areas.
Load customer pickups as needed and obtain customer signatures on pickup receipts.
Attempt to resolve customer complaints about damaged or incorrect deliveries.
Make sales prospecting calls using telemarketing techniques and maintain accurate CRM customer records and activity.
Handle customer inquiries in person and by telephone.
Attend scheduled sales meetings.
Inspect and maintain the assigned sales area for cleanliness and orderliness, including cleaning shelves, counters, and floor displays.
Assist customers with credit applications and answer questions about company or store policies and procedures.
Arrange delivery or pickup times with customers and document them appropriately.
Compose and send thank-you notes to customers.
Keep sales records.
Review, process, respond to, distribute, forward, file, and maintain documentation and reports as appropriate.
Operate a personal computer, calculator, copy machines, telephone, and other necessary equipment.
Follow Display Standards, Customer Service Counter Standards, Telephone Standards, and Farmers Sales Floor Standards; actively engage customers through the S.W.I.N.G. program.
Enter assigned customer service issues in PQA.
Uphold and promote the company's H.O.M.E. values.
Assist in other store departments as required and perform other related duties.