Sales Person

Farmers Home Furniture•Waycross, GA

About The Position

The Sales Person assists customers in selecting and purchasing merchandise to achieve and maintain established sales goals. The role advises customers on the quality, style, and value of home furnishings and develops expertise in customer experience and sales execution. It also supports merchandise presentation, sales documentation, customer inquiries, credit applications, pickup and delivery arrangements, and customer service issue resolution. The Sales Person maintains sales and customer records, follows company sales-floor and service standards, and promotes Farmers Furniture’s H.O.M.E. values.

Requirements

High school diploma or GED.
Six months of practical retail sales experience, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Ability to review, categorize, prioritize, and analyze data and apply established standards.
Ability to provide guidance, assistance, and interpretation of procedures and standards.
Ability to operate equipment, machinery, tools, or materials requiring complex and rapid adjustments.
Ability to use a wide variety of reference and descriptive information.
Ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and exercise independent judgment in semi-routine work.
Ability to exercise judgment, decisiveness, and creativity amid changing duties.
Ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Some tasks require color, sound, depth, and visual-cue perception, as well as oral communication.
Essential functions may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Maintain sales quotas established in weekly, monthly, and annual store goals.
Advise customers about merchandise quality, style, and value, and help them select appropriate items.
Develop expertise in customer experience and sales execution to meet customer needs.
Verify prices and ensure items are accounted for on sales orders; calculate applicable discounts.
Prepare and place merchandise tags, including tags for promotions.
Set up advertising displays, arrange merchandise to promote sales, and stock sales areas.
Load customer pickups as needed and obtain customer signatures on pickup receipts.
Attempt to resolve complaints about damaged or incorrect deliveries.
Make telephone sales prospecting calls using telemarketing techniques and maintain accurate CRM records and customer activity.
Handle customer inquiries in person and by telephone.
Attend scheduled sales meetings.
Inspect and maintain the assigned sales area for cleanliness and orderliness.
Assist customers with credit applications and answer questions about company and store policies or procedures.
Arrange delivery or pickup times with customers and document them appropriately.
Compose and send customer thank-you notes.
Keep sales records.
Review, process, respond to, distribute, forward, file, and maintain documentation and reports as appropriate.
Operate a personal computer, calculator, copy machine, telephone, and other necessary equipment.
Follow Display Standards, Customer Service Counter Standards, and Telephone Standards.
Comply with Farmers Sales Floor Standards and actively engage customers through the S.W.I.N.G. program.
Enter assigned customer service issues in PQA.
Uphold and promote the company’s H.O.M.E. values.
Assist in other store departments as required and perform other related duties.