Sales Person

Farmers Home Furniture•Starke, FL

13d

About The Position

The Sales Person assists customers in selecting and purchasing home furnishings merchandise to achieve and maintain established sales goals. The role advises customers on product quality, style, and value; develops expertise in customer experience and sales execution; and handles customer inquiries and service issues. It also supports merchandise presentation, sales documentation, customer follow-up, and the upkeep of the assigned sales area. The position follows Farmers Furniture sales-floor, display, customer-service-counter, and telephone standards and promotes the company’s S.W.I.N.G. program and H.O.M.E. values.

Requirements

High school diploma or GED.
Six months of practical retail sales experience, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Ability to review, categorize, prioritize, and analyze data and apply established standards.
Ability to provide guidance, assistance, and interpretation of procedures and standards.
Ability to operate equipment, machinery, tools, or materials requiring complex and rapid adjustments.
Ability to use a wide variety of reference and descriptive information.
Ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and exercise independent judgment in semi-routine work.
Ability to exercise judgment, decisiveness, and creativity amid changing situations.
Ability to exert moderate physical effort, including some climbing, balancing, stooping, kneeling, crouching, crawling, and lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Some tasks require perception of colors or shades, sounds, depth, and visual cues or signals, as well as oral communication.
Essential functions may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents and chemicals.

Responsibilities

Meet the acceptable sales quota established in weekly, monthly, and annual store goals.
Advise customers on the quality, style, and value of home furnishings and help them select appropriate merchandise.
Develop expertise in customer experience and sales execution to meet customer needs.
Verify prices and ensure each item is accounted for on sales orders; calculate applicable discounts and prepare sales write-ups.
Prepare or place merchandise tags, including tags for sales promotions.
Set up advertising displays and arrange merchandise on counters and the sales floor; stock shelves, counters, tables, and other sales areas.
Load customer pickups as needed and obtain customer signatures on pickup receipts.
Attempt to resolve complaints about damaged or incorrect deliveries.
Make sales prospecting calls using telemarketing techniques and maintain accurate customer records and activity in the CRM system.
Handle customer inquiries in person and by telephone.
Attend scheduled sales meetings.
Inspect and maintain the assigned sales area for cleanliness and orderliness, including cleaning shelves, counters, and floor displays.
Assist customers with credit applications and answer questions about company or store policies and procedures.
Arrange and document customer delivery or pickup times.
Compose and send thank-you notes to customers.
Maintain sales records and process, distribute, file, or otherwise act on documentation and reports as appropriate.
Operate a personal computer, calculator, copy machine, telephone, and other equipment needed for the work.
Follow Display Standards, Customer Service Counter Standards, and Telephone Standards; comply with Farmers Sales Floor Standards and engage customers through the S.W.I.N.G. program.
Enter assigned customer-service issues in PQA.
Uphold and promote the company’s H.O.M.E. values.
Assist in other store departments as required and perform other related duties.