Sales Person

Farmers Home Furniture•Moultrie, GA

5d•Onsite

About The Position

The Sales Person assists customers in selecting and purchasing merchandise, especially home furnishings, to achieve and maintain established sales goals. The role provides customer guidance on merchandise quality, style, and value; supports sales execution and customer experience; and maintains accurate sales and customer records. The position also contributes to merchandise presentation, sales-floor upkeep, customer service, and store operations. The employee upholds and promotes the company’s H.O.M.E. values and follows applicable sales-floor, display, customer-service-counter, and telephone standards.

Requirements

High school diploma or GED.
Six months of practical retail sales experience, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Ability to review, categorize, prioritize, and analyze data and relate findings to established standards.
Ability to guide and assist others in applying procedures and standards to specific situations.
Ability to operate equipment, machinery, tools, or materials requiring complex and rapid adjustments.
Ability to use a wide variety of reference and descriptive information.
Ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and exercise independent judgment in semi-routine standardized work.
Ability to exercise judgment, decisiveness, and creativity in situations involving changing duties.
Ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and potentially lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Some tasks require the ability to distinguish colors or shades, sounds, depth, and visual cues or signals, and to communicate orally.
Essential functions may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Maintain sales quotas established in weekly, monthly, and annual store goals.
Advise customers about the quality, style, and value of home furnishings and help them select appropriate merchandise.
Develop expertise in customer experience and sales execution to meet customer needs.
Verify prices and ensure each item is accounted for on sales orders; calculate applicable discounts when preparing sales write-ups.
Prepare and place merchandise tags, including tags for sales promotions.
Set up advertising displays and arrange merchandise on counters and the sales floor to promote sales; stock shelves, counters, tables, and other sales areas.
Load customer pickups as needed and obtain customer signatures on pickup receipts.
Attempt to resolve customer complaints about damaged or incorrect merchandise deliveries.
Make telephone prospecting calls using sales techniques and maintain accurate customer and activity records in the CRM system.
Handle customer inquiries in person and by telephone.
Attend scheduled sales meetings.
Inspect and maintain the assigned sales area for cleanliness and orderliness, including cleaning shelves, counters, and floor displays.
Assist customers with credit applications and answer questions about company or store policies and procedures.
Arrange delivery or pickup times with customers and document the arrangements.
Compose and send thank-you notes to customers.
Keep sales records.
Review, process, respond to, distribute, forward, file, and maintain documentation and reports, and take other appropriate action.
Operate a personal computer, calculator, copy machines, telephone, and other equipment as necessary.
Follow Display Standards, Customer Service Counter Standards, Telephone Standards, and Farmers Sales Floor Standards; actively engage customers through the S.W.I.N.G. program.
Enter assigned customer service issues in PQA.
Uphold and promote the company’s H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring excellence is a habit.
Assist in other store departments as required and perform other related duties.