Sales Person

Farmers Home Furniture•Oneida, TN

About The Position

The Sales Person assists customers in selecting and purchasing merchandise to achieve and maintain established sales goals. The role advises customers on the quality, style, and value of home furnishings; develops expertise in customer experience and sales execution; and supports sales orders, promotional displays, merchandise stocking, customer service, pickup and delivery coordination, and sales records. The position also makes prospecting calls, maintains customer information in the CRM system, attends sales meetings, follows company standards and programs, and upholds Farmers Furniture’s H.O.M.E. values.

Requirements

High school diploma or GED.
Six months of practical retail sales experience, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Ability to review, categorize, prioritize, and analyze data and compare it with established standards.
Ability to provide guidance, assistance, and interpretation regarding procedures and standards.
Ability to operate equipment, machinery, tools, or materials requiring complex and rapid adjustments.
Ability to use a wide variety of reference and descriptive information.
Ability to perform basic arithmetic, calculate decimals and percentages, apply fractions, and interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and exercise some independent judgment in semi-routine work.
Ability to exercise judgment, decisiveness, and creativity amid varied duties and frequent change.
Ability to exert moderate physical effort, including activities such as climbing, balancing, stooping, kneeling, crouching, crawling, and lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Ability to perceive colors or shades, sounds, depth, and visual cues or signals, and to communicate orally.
Ability to perform duties that may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Maintain an acceptable sales quota in line with weekly, monthly, and annual store goals.
Advise customers on merchandise quality, style, and value, and help them select appropriate home furnishings.
Develop customer experience and sales execution expertise to meet customer needs.
Verify prices and ensure all items are accounted for on sales orders.
Calculate discounts when preparing sales write-ups.
Prepare or place merchandise tags, particularly for sales promotions.
Set up advertising displays, arrange merchandise to promote sales, and stock sales areas.
Load customer pickups as needed and obtain customer signatures on pickup receipts.
Attempt to resolve complaints about damaged or incorrect deliveries.
Make telephone sales prospecting calls and maintain accurate customer and activity records in the CRM system.
Handle customer inquiries in person and by telephone.
Attend scheduled sales meetings.
Inspect and maintain the assigned sales area for cleanliness and orderliness, including cleaning displays and sales surfaces.
Assist customers with credit applications and answer questions about company or store policies and procedures.
Arrange and document delivery or pickup times with customers.
Compose and send customer thank-you notes.
Keep sales records.
Review, process, respond to, distribute, forward, file, and maintain documentation and reports, or take other appropriate action.
Operate a personal computer, calculator, copy machines, telephone, and other necessary equipment.
Follow Display Standards, Customer Service Counter Standards, and Telephone Standards.
Comply with Farmers Sales Floor Standards and actively engage customers through the S.W.I.N.G. program.
Enter assigned customer service issues in PQA.
Uphold and promote the company’s H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring excellence is a habit.
Assist in other store departments as required.
Perform other related duties as required.