Sales Person

Farmers Home Furniture•Clarksville, TN

About The Position

The Sales Person assists customers in selecting and purchasing merchandise to achieve and maintain established sales goals. The role advises customers about the quality, style, and value of home furnishings, supports the customer experience and sales process, and maintains customer and sales records. The position also includes arranging and tagging merchandise, maintaining the assigned sales area, responding to customer inquiries and complaints, and coordinating customer pickups or deliveries. The employee may assist other store departments as needed.

Requirements

High school diploma or GED.
Six months of practical retail sales experience, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Ability to review, categorize, prioritize, and analyze data and apply established standards.
Ability to guide and assist others in applying procedures and standards.
Ability to operate equipment, machinery, tools, or materials requiring complex and rapid adjustments.
Ability to use a wide variety of reference and descriptive information.
Ability to perform arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and exercise independent judgment in semi-routine work.
Ability to exercise judgment, decisiveness, and creativity in situations involving varied duties and frequent change.
Ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and sometimes lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Some duties require perceiving colors or shades, sounds, depth, and visual cues or signals, and communicating orally.
Essential functions may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Maintain the sales quota established by weekly, monthly, and annual store goals.
Advise customers about merchandise quality, style, and value and help them select appropriate items.
Develop customer experience and sales execution expertise to meet customer needs.
Verify prices and ensure each item is included on sales orders; calculate applicable discounts.
Prepare and place merchandise tags, including tags for sales promotions.
Set up advertising displays, arrange merchandise to promote sales, and stock sales areas.
Load customer pickups as needed and obtain customer signatures on pickup receipts.
Attempt to resolve complaints about damaged or incorrect deliveries.
Make prospecting calls using telemarketing techniques and maintain accurate customer and activity records in the CRM system.
Handle customer inquiries in person and by telephone.
Attend scheduled sales meetings.
Keep the assigned sales area clean and orderly, including shelves, counters, and floor displays.
Assist customers with credit applications and answer questions about company or store policies and procedures.
Arrange and document delivery or pickup times with customers.
Compose and send customer thank-you notes.
Keep sales records and process, route, file, or otherwise act on documentation and reports as appropriate.
Operate a personal computer, calculator, copy machine, telephone, and other equipment as needed.
Follow Display Standards, Customer Service Counter Standards, Telephone Standards, and Farmers Sales Floor Standards, and actively engage customers through the S.W.I.N.G. program.
Enter assigned customer service issues in PQA.
Uphold and promote the company's H.O.M.E. values.
Assist in other store departments and perform other related duties as required.