Sales Person

Farmers Home Furniture•Homerville, GA

About The Position

The Sales Person assists customers in selecting and purchasing merchandise to achieve and maintain established sales goals. The role advises customers about the quality, style, and value of home furnishings and helps them choose appropriate items. It also supports sales operations through merchandise presentation, order preparation, customer follow-up, records maintenance, and coordination of pickups or deliveries. The position requires maintaining an assigned sales area and following company standards for sales-floor presentation, customer service, and telephone interactions. The Sales Person upholds and promotes the company's H.O.M.E. values and engages customers through its S.W.I.N.G. program. Other duties may be assigned, and the employee may assist other store departments as needed.

Requirements

High school diploma or GED.
Six months of practical retail sales experience, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Ability to review, categorize, prioritize, and analyze data and relate findings to established standards.
Ability to provide guidance, assistance, and interpretation of procedures and standards.
Ability to operate equipment, machinery, tools, or materials requiring complex and rapid adjustments.
Ability to use a wide variety of reference and descriptive data and information.
Ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and exercise some independent judgment in semi-routine work.
Ability to exercise judgment, decisiveness, and creativity amid changing duties.
Ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and potentially lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Ability to perceive and discriminate colors or shades, sounds, depth, and visual cues or signals for some tasks.
Ability to communicate orally for some tasks.
Ability to perform essential functions that may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Maintain an acceptable sales quota based on weekly, monthly, and annual store goals.
Advise customers on the quality, style, and value of home furnishings and help them select suitable merchandise.
Develop expertise in customer experience and sales execution to meet customer needs.
Verify prices and ensure each item is accounted for on sales orders.
Calculate applicable sales discounts when preparing sales write-ups.
Prepare or place merchandise tags, including tags for sales promotions.
Set up advertising displays and arrange merchandise to promote sales; stock shelves, counters, tables, and other sales areas.
Load customer pickups as needed and obtain customer signatures on pickup receipts.
Attempt to resolve customer complaints about damaged or incorrect deliveries.
Make sales prospecting calls using telemarketing techniques and maintain accurate customer records and activity in the CRM system.
Handle customer inquiries in person and by telephone.
Attend scheduled sales meetings.
Inspect and maintain the assigned sales area for cleanliness and orderliness, including cleaning shelves, counters, and floor displays.
Assist customers with credit applications and answer questions about company or store policies and procedures.
Arrange delivery or pickup times with customers and document the arrangements.
Compose and send thank-you notes to customers.
Keep records of sales.
Review, process, respond to, distribute, forward, file, and maintain documentation and reports, or take other appropriate action.
Operate a personal computer, calculator, copy machines, telephone, and other necessary equipment.
Follow Display Standards, Customer Service Counter Standards, Telephone Standards, and Farmers Sales Floor Standards.
Actively engage customers through the S.W.I.N.G. program.
Enter assigned customer service issues in PQA.
Uphold and promote the company's H.O.M.E. values.
Assist in other store departments and perform other related duties as required.