Sales Order Processing Specialist

Chemtek • Durham, NC

2d • Onsite

About The Position

Chemtek is seeking a Sales Order Processing Specialist to review, correct, process, and track sales orders while keeping customers and internal teams informed. The role handles a steady flow of orders, payment questions, and shipping changes, requiring speed, accuracy, attention to detail, and follow-through as priorities shift. The specialist works with sales representatives, customers, and the logistics team from Chemtek’s downtown Durham office at the American Tobacco Campus.

The position is full-time, scheduled Monday through Friday from 7:30 AM to 4:00 PM. It is on-site and offers competitive salary or hourly pay. Chemtek is a family-owned American manufacturer serving the asphalt and construction industries for 50 years, providing chemical solutions to the road construction and aviation industries.

Requirements

• One to three years of experience in order processing, sales support, or customer service.
• Accuracy with numbers, order details, and records.
• Ability to handle multiple orders and changing priorities without losing track of outstanding work.
• Clear, professional phone and email communication.
• Comfort using business software and keeping electronic records organized.
• Good judgment about when to ask questions, resolve an issue, or bring a problem to someone’s attention.

Nice To Haves

• Experience with Salesforce.
• Experience with Acumatica.

Responsibilities

• Check sales orders for correct products, quantities, pricing, customer information, and shipping instructions.
• Work with sales representatives to correct errors and obtain missing information before processing orders.
• Process and update orders in Acumatica ERP.
• Check payment status and follow up with customers when credit card payments are declined.
• Coordinate shipment scheduling and delivery arrangements with the logistics team.
• Track shipments and inform customers and sales representatives about delivery status, delays, and changes.
• Maintain accurate order, payment, and shipping records, including notes about changes and unresolved questions.
• Follow up on open items so orders continue moving.

Benefits

• $1,000 sign-on bonus for candidates with one year of Acumatica experience.
• Company-funded QSEHRA health reimbursement benefit for eligible employees and family members.
• 401(k) with company contribution.
• Paid holidays, PTO, vacation, and sick leave.
• Eight additional paid days off during Chemtek’s Christmas holiday period.
• Opportunity to grow with Chemtek’s expanding service organization.
• Free covered parking and walkable restaurants near the office.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed