Order Fulfillment & Processing Specialist

Blue Nile•New York, NY

1d•$21 - $23

About The Position

Blue Nile, part of Signet Jewelers, is seeking an Order Fulfillment & Processing Specialist to manage end-to-end order fulfillment with accuracy, efficiency, and accountability. The role includes processing repairs, custom orders, canceled orders, and other complex order types. The Specialist uses order systems and inventory management processes, coordinates across departments, and supports resolution of complex order issues to help ensure a seamless customer experience. The position also supports inventory accuracy, maintains order records, helps train and mentor associates, and contributes to the development and improvement of standard operating procedures. The Specialist prioritizes urgent and high-value orders while maintaining quality and operational standards.

Requirements

At least 1 year of prior experience in order processing, customer service, or complex order management.
Intermediate proficiency with Microsoft Excel.
Strong attention to detail.
Ability to work with a sense of urgency.
Clear communication skills.
Strong problem-solving skills and ability to follow directions.

Nice To Haves

2–3 years of relevant experience preferred.

Responsibilities

Oversee and manage the full order fulfillment cycle from receipt to completion.
Review, validate, and process complex and high-priority orders in internal systems.
Monitor order flow and proactively identify and resolve potential bottlenecks or delays.
Track outstanding orders and address issues to prevent procurement and fulfillment delays.
Identify, troubleshoot, and resolve order discrepancies, system errors, and fulfillment issues.
Monitor and respond to new messages within the order management system in a timely manner.
Review and process canceled orders, QC fails, Quick Fix, and HD orders.
Serve as an escalation point for order-related issues and provide timely, effective resolutions.
Partner with Customer Service, Production, Quality Assurance, and Shipping to ensure seamless execution.
Coordinate repair requests and custom orders while maintaining service standards.
Support inventory accuracy through cycle counts, audits, and discrepancy resolution.
Maintain accurate and up-to-date records of order status and fulfillment activities.
Train and mentor Order Fulfillment Associates as needed.
Contribute to developing and continuously improving Standard Operating Procedures (SOPs).
Prioritize urgent and high-value orders while maintaining precision, efficiency, and quality.
Maintain a clean, organized, and safe work environment in compliance with operational standards.