Order Processing Specialist

9372d686-a1f4-49ef-94e4-4c274b6e7d94•Wyckoff, NJ

3d•$0 - $24•Onsite

About The Position

Puresan, a supplier of equipment and supplies for disaster restoration, carpet cleaning, and janitorial professionals, is hiring a full-time Order Processing Specialist in Wyckoff, New Jersey. The role supports customer service and operational success by accurately managing orders, quotes, customer accounts, and service requests in a fast-paced environment. The specialist is expected to make sound decisions with minimal oversight and adapt to changing priorities while working with a team. The listed pay rate is $23.50. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with overtime as needed. The position involves answering incoming calls and responding to customer requests across phone, email, fax, and online channels. It also includes processing quotes and sales orders, maintaining account information, supporting sales representatives, handling pickup orders and service tickets, using office technology and company software, identifying process improvements, and completing data entry and other administrative tasks. Puresan states a commitment to equal employment opportunities and a diverse and inclusive workplace. It also provides reasonable accommodations for qualified applicants and employees with disabilities and for limitations related to pregnancy, childbirth, or related medical conditions.

Requirements

At least two years of previous order processing experience.
Basic computer knowledge and ability to learn and use new systems quickly.
Excellent communication and problem-solving skills.
Critical thinking and ability to suggest process improvement ideas.
Excellent attention to detail and ability to review and verify order accuracy.
Strong multitasking and prioritization abilities to manage high order volumes.
Adaptability and comfort working under pressure in a dynamic, fast-paced environment.
Ability to work overtime as needed.

Nice To Haves

An associate degree or higher in a related field is preferred.
Experience with ERP or WMS software is a plus.

Responsibilities

Answer incoming calls and handle customer inquiries professionally.
Respond to customer requests by phone, email, fax, and online channels regarding quotes, orders, purchase orders, and concerns.
Document customer interactions in the company software system.
Process customer quotes and sales orders, verifying products, quantities, pricing, and descriptions for accuracy.
Set up and maintain customer accounts in the company software system.
Support sales representatives by processing quote and order requests, providing estimated arrival times, and tracking orders.
Assist with customer pickup orders.
Process return merchandise authorizations (RMAs), dispenser service tickets, and machine service tickets.
Use a computer and other office technology to intake, organize, and process orders.
Identify inefficiencies in current processes and suggest or implement technology-based solutions.
Perform data entry in the company software system.
Sort and organize mail.
Maintain organized filing systems for document retrieval.