Order Processing Specialist

American Woodmark • Riverside, CA

1d

About The Position

The Order Processing Specialist provides builder service support and account management for the builder center. The role schedules installations, service, and warranty work, and communicates with customers and clients about products, delivery, and scheduling. It also supports order processing, installation coordination, customer issue resolution, and continuous improvement while following company policies, standards, and core values.

Requirements

• Advanced keyboarding skills.
• Ability to build effective business relationships and work effectively with employees at all levels, customers, and the public.
• Excellent reasoning ability and decision-making skills.
• Excellent communication and organizational skills.
• Ability to participate actively as a team player.
• Ability to demonstrate cognitive, language, reasoning, and mathematical abilities consistent with the role.

Nice To Haves

• Knowledge of window-based applications.
• High school diploma or GED.

Responsibilities

• Enter and verify customer orders using current standard operating procedures.
• Develop and maintain working knowledge of Maestro, Order Billing System (OBS), Quality Management Systems (QMS), Timberlake Order Manager (TOM), and other proprietary systems.
• Develop extensive knowledge of the product base.
• Communicate with customers, subcontract installers, clients, and vendors about product delivery, availability, specifications, lead times, schedules, warranty, and purchase orders.
• Schedule and assign cabinet and/or countertop installations and verify ship and installation dates against builders’ releases and schedules.
• Resolve customer-related issues.
• Analyze, verify, and purchase countertops or custom items.
• Assist in achieving appropriate markups and margins on installation services and countertops.
• Obtain purchase orders and EPOs as needed and according to policy.
• Issue credits for pricing and keying errors or price additional work as needed and according to policy.
• Support team efforts to continuously improve departmental, location, and company performance.
• Perform other duties as assigned and comply with company core values, policies, and standards.

Benefits

• Competitive compensation
• Health care benefits
• Paid holidays
• Paid vacation days
• Paid sick days
• 401(k) retirement savings plan and profit sharing
• Tuition assistance
• Pet insurance
• Additional voluntary benefits
• Relocation assistance for select roles

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed