Order Fulfillment Specialist

Rinchem•Albuquerque, NM

About The Position

The Order Fulfillment Specialist helps ensure customer orders are prepared efficiently and accurately. The role works with warehouse teams, suppliers, and customers to support order accuracy and the customer experience. The specialist enters orders, helps maintain inventory accuracy, communicates with customers, researches questions and escalated issues, and trains backup staff. Order entry into Chem-Star WMS and/or customer systems of record is performed as backup only.

Requirements

High school diploma.
At least 3 years of customer service experience.
Computer literacy and data-entry/typing skills.
Strong leadership and motivational skills to support others’ development.
Ability to communicate complex technical concepts effectively, verbally and in writing.
Exceptional communication and interpersonal skills, including the ability to explain complex information clearly and concisely to team members and people at all levels of the company.
Ability to initiate and maintain relationships with internal and external customers.
Ability to create accurate, meaningful, and professional correspondence.
Ability to obtain and maintain Customer Service Certification.

Nice To Haves

Some college education.
10-key experience.
Necessary certifications as required, such as IATA, IMDG, or RCRA.

Responsibilities

Enter orders in the appropriate system of record (SOR) while meeting accuracy and timeliness guidelines.
Work with the warehouse to ensure inventory accuracy and expedite orders.
Escalate customer service issues to a supervisor or Customer Service Specialist.
Perform order entry in the Chem-Star WMS and/or customer systems of record as a backup only.
Initiate and receive telephone and email communications with customers.
Communicate and escalate issues with internal and external customers as needed or requested.
Research escalated issues and communicate findings to customers in a timely manner.
Research customer questions and inquiries and report findings within agreed-upon timelines.
Train a backup or “2-in-a-box” colleague to perform the functions assigned to the role.
Perform other duties as assigned.