Order Fulfillment Specialist

Rinchem•Albuquerque, NM

About The Position

The Order Fulfillment Specialist helps ensure customer orders are prepared efficiently and accurately. The role collaborates with warehouse teams, suppliers, and customers to support order accuracy and the perfect order index. It includes order entry, inventory coordination, customer communications, research and escalation of issues, and training backup staff. The position is part of Rinchem, a chemical management solutions provider supporting complex supply chains for high-purity and pre-packaged chemicals, gases, and hazardous goods.

Requirements

High school diploma.
At least 3 years of customer service experience.
Computer literacy.
Data-entry and typing skills.
Strong leadership and motivational skills to help drive development creatively and efficiently.
Ability to communicate complex technical concepts effectively, verbally and in writing.
Exceptional communication and interpersonal skills, including the ability to convey complex information clearly and concisely to team members and people at all levels of Rinchem.
Ability to initiate and maintain relationships with internal and external customers.
Ability to create accurate, meaningful, and professional correspondence.
Ability to obtain and maintain Customer Service Certification.
Necessary certifications as required, such as IATA, IMDG, or RCRA.

Nice To Haves

Some college.
10-key experience.

Responsibilities

Enter orders in the appropriate SOR in accordance with accuracy and timeliness guidelines.
Work with the Warehouse team to ensure inventory accuracy and expedite orders.
Escalate customer service issues to a Supervisor or Customer Service Specialist.
Perform order entry into the Chem-Star WMS and/or customer systems of record as a backup only.
Initiate and receive telephone and email communications with customers.
Escalate and communicate with internal and external customers as needed or requested.
Research escalated issues and communicate findings back to customers in a timely manner.
Research customer questions and inquiries and report findings within agreed timelines.
Train backup staff or a “2-in-a-box” partner to perform all functions for assigned responsibilities.
Perform other duties as assigned.