Order Processing Specialist

American Woodmark•Riverside, CA

About The Position

The Order Processing Specialist provides builder service support and account management for the builder center. The role schedules cabinet and/or countertop installations, service, and warranty work, and communicates detailed information about products, deliveries, and schedules to customers and clients. The specialist enters and verifies customer orders, develops working knowledge of company order and quality systems and the product range, and coordinates with customers, subcontract installers, clients, and vendors. The position also verifies shipment and installation dates, resolves customer issues, analyzes and purchases countertops or custom items, supports pricing and margin goals, obtains purchase orders, and issues credits or prices additional work in accordance with policy. The role supports continuous improvement, follows company values and policies, and performs other duties as assigned.

Requirements

Advanced keyboarding skills.
Ability to build effective business relationships and work effectively with employees at all levels, customers, and the public.
Excellent reasoning ability and decision-making skills.
Excellent communication and organizational skills.
Ability to actively participate as a team player.

Nice To Haves

Knowledge of window-based applications.
High school diploma or GED (preferred).

Responsibilities

Enter and verify customer orders using current standard operating procedures.
Develop and maintain working knowledge of Maestro, Order Billing System (OBS), Quality Management Systems (QMS), Timberlake Order Manager (TOM), and other proprietary systems.
Develop extensive knowledge of the product base.
Communicate with customers, subcontract installers, clients, and vendors regarding product delivery, availability, specifications, lead times, schedules, warranty, and purchase orders.
Schedule and assign cabinet and/or countertop installations.
Verify shipment and installation dates against builders’ releases and schedules.
Resolve customer-related issues.
Analyze, verify, and purchase countertops or custom items.
Assist in achieving appropriate markups and margins on installation services and countertops.
Obtain purchase orders and EPOs as needed and in accordance with policy.
Issue credits for pricing and keying errors or price additional work as needed and in accordance with policy.
Support team efforts to continuously improve departmental, location, and company performance.
Perform other duties as assigned and comply with company core values, policies, and standards.