Sales Ops Coordinator
About The Position
The Sales Ops Coordinator supports the sales team by ensuring the seamless execution of sales requests and processing ServiceNow tickets related to contracts. The role manages and resolves contract-related requests submitted through ServiceNow, processes sales requests within the CPQ system, and provides troubleshooting support and operational guidance to the sales team. It involves high-volume, fast-paced work and requires attention to detail, problem-solving skills, the ability to manage multiple priorities, and a commitment to operational excellence. The coordinator works closely with sales associates, Sales Ops leaders, and other members of the sales team. The position generally follows regular business hours, though occasional overtime may be required to meet deadlines or support other time zones. Travel is minimal, at less than 10%.
Requirements
- 0–2 years of experience in sales operations, data management, or a similar role.
- Exceptional attention to detail and accuracy.
- Strong organizational and time management skills.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Excellent written and verbal communication skills.
- Problem-solving mindset and ability to troubleshoot and resolve issues efficiently.
- Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
- Experience using ServiceNow or similar ticket management systems to track, manage, and resolve requests.
- Proactive approach to identifying and implementing process improvements.
- Ability to work independently and collaboratively as part of a team.
Nice To Haves
- Bachelor’s degree or equivalent experience.
- Familiarity with CPQ systems and sales processes.
- Experience with CPQ systems and CRM platforms.
Responsibilities
- Respond to real-time requests from sales representatives, including entering deal details and submitting them for approval.
- Input, manage, and process ServiceNow tickets and requests submitted by the sales team, ensuring accuracy, timely resolution, and efficient processing.
- Troubleshoot issues and resolve inquiries related to sales operations, programming, and system usage.
- Serve as a point of contact for the sales team by answering questions and providing operational guidance.
- Collaborate with internal teams to streamline processes and enhance system efficiencies.
- Identify opportunities for process improvement and recommend solutions to enhance operational performance.
- Participate in special projects or initiatives as assigned.
Benefits
- Paid time off and holidays
- Medical, dental, and vision insurance, with multiple plans available
- Company-paid basic life insurance and supplemental life insurance
- Company-paid short- and long-term disability
- Flexible spending accounts and health savings accounts
- Paid parental leave
- 401(k) with company match
- Tuition and continuing education reimbursement
- Life Assistance Program
- Pet care discounts
- Industry-competitive benefits package addressing associates’ health, wellness, and financial needs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
