Sales Ops Coordinator
About The Position
The Sales Ops Coordinator supports the sales team by executing sales requests and processing contract-related ServiceNow tickets. The role manages requests submitted through ServiceNow, processes sales requests within the CPQ system, and provides troubleshooting support and operational guidance. The coordinator works in a fast-paced, high-volume environment and helps sales associates achieve their targets by ensuring requests are handled accurately and efficiently. The position involves frequent interaction with sales associates, Sales Ops leaders, and other sales team members. Coordinators work regular business hours and may occasionally work overtime to meet deadlines or support other time zones. Travel is minimal, at less than 10%. The associate primarily works in a typical office environment.
Requirements
- Bachelor’s degree or equivalent experience preferred.
- 0–2 years of experience in sales operations, data management, or a similar role.
- Exceptional attention to detail and accuracy.
- Strong organizational and time-management skills.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Excellent written and verbal communication skills.
- Problem-solving ability, including troubleshooting and resolving issues efficiently.
- Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
- Experience using ServiceNow or a similar ticket-management system to track, manage, and resolve requests.
- Proactive approach to identifying and implementing process improvements.
- Ability to work independently and collaboratively as part of a team.
- Ability to handle multiple tasks simultaneously and work well under pressure.
Nice To Haves
- Familiarity with CPQ systems and sales processes.
- Experience with CPQ systems and CRM platforms.
Responsibilities
- Respond to real-time requests from sales representatives, including entering deal details and submitting them for approval.
- Input, manage, and process ServiceNow tickets and sales-team requests accurately and promptly.
- Troubleshoot and resolve inquiries related to sales operations, programming, and system usage.
- Serve as a point of contact for the sales team by answering questions and providing operational guidance.
- Collaborate with internal teams to streamline processes and improve system efficiency.
- Identify process-improvement opportunities and recommend solutions to enhance operational performance.
- Participate in special projects or initiatives as assigned.
Benefits
- Paid time off and holidays
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid basic life insurance
- Supplemental life insurance
- Company-paid short-term disability
- Company-paid long-term disability
- Flexible spending accounts
- Health savings accounts
- Paid parental leave
- 401(k) with company match
- Tuition and continuing education reimbursement
- Life Assistance Program
- Pet care discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
