People Ops Coordinator

Factory•San Francisco, CA

2d•Onsite

About The Position

The People Ops Coordinator supports daily HR operations, focusing on employee benefits, onboarding, records, and employee questions. The role works closely with employees, benefit providers, payroll, and leadership to keep processes accurate, timely, and easy to understand. The coordinator administers benefits, supports People Operations processes and systems, and serves as a primary contact for routine HR and benefits inquiries. Success during the first six months includes processing benefit and employee changes accurately and on time, giving employees clear answers, maintaining reliable HR records, building productive relationships with payroll and benefit vendors, and improving processes or communications in response to recurring errors and questions. This is an in-office position five days per week in San Francisco, within walking distance of Caltrain.

Requirements

2–4 years of experience in HR coordination, benefits administration, payroll support, or a related role.
Working knowledge of employee benefits and common HR processes.
Strong attention to detail and follow-through.
Clear written and verbal communication.
Ability to handle confidential information responsibly.
Experience with HRIS, payroll, benefits, or applicant-tracking systems.
Proficiency with spreadsheets, email, and document-management tools.
Ability to manage several deadlines without losing accuracy.

Nice To Haves

Associate or bachelor's degree in human resources, business, or a related field.
Experience supporting open enrollment and employee leave programs.
Familiarity with applicable requirements such as ERISA, HIPAA, COBRA, FMLA, ACA, and state leave laws.
Experience with Rippling or similar HRIS.
SHRM-CP, PHR, CEBS, or related certification.

Responsibilities

Coordinate employee enrollment, changes, and terminations for medical, dental, vision, life, disability, retirement, and other benefit plans.
Support annual open enrollment, including employee communications and information sessions.
Review benefit and payroll data for accuracy and resolve discrepancies.
Respond to employee questions about coverage, eligibility, claims, and qualifying life events.
Work with benefit brokers, insurance carriers, and other vendors.
Maintain required notices and documentation.
Support COBRA administration, leave coordination, and benefits reporting.
Coordinate onboarding and offboarding, including paperwork, system access, benefit enrollment, and exit documentation.
Maintain accurate employee data in HRIS and other systems, troubleshoot workflow issues, and coordinate system updates with vendors.
Process employee status, compensation, manager, and personal-information changes.
Assist with payroll preparation by reviewing benefit deductions and employee changes.
Prepare standard HR reports and complete employment verification requests.
Help document and improve HR procedures.
Provide administrative support for employee programs, audits, and compliance activities.
Serve as a primary point of contact for routine HR and benefits inquiries, responding promptly and escalating complex issues appropriately.
Explain policies and benefits in clear, practical language.
Handle employee information with discretion and route sensitive or complex matters to the appropriate HR team member.
Identify recurring errors or questions and improve the related process or communication.