Workplace & People Ops

ResolveAI•San Francisco, CA

2d•Onsite

About The Position

Resolve AI is solving the massive tax of software maintenance and production troubleshooting by building a transformative, truly autonomous AI Production Engineer that investigates and fixes complex system issues end-to-end. Our founders are the core creators of OpenTelemetry and led Splunk Observability, with two successful exits. We’ve raised over $190M from top-tier investors. As our Workplace and People Ops Manager, you’ll be the heartbeat of Resolve. You’ll help build a world-class employee experience and ensure our office environment reflects our values of excellence, energy, and care. Working closely with the G&A team and company leadership, you’ll own everything from daily office management to high-impact cultural initiatives. Your work will shape how employees, candidates, customers, and investors experience Resolve AI.

Requirements

Prior experience in people ops & office management, workplace coordination, or a similar role, specifically in a fast-paced or startup environment.
Strong organizational skills and the ability to juggle competing priorities without dropping the ball.
High EQ and interpersonal dexterity
Deep ownership mentality with a proactive approach to solving problems before they arise.
Clear, polished communication across written and verbal channels.
Comfort with ambiguity and an ability to build structure where there isn’t any.
Excitement to join a hypergrowth startup with experienced founders, deeply technical teams, and a big mission.

Responsibilities

Oversee day-to-day workplace operations, ensuring the office is a clean, organized, and energizing place to be.
Be in the office five days a week during core hours to ensure availability when most of the team is onsite.
Serve as the face of Resolve AI for all in-office visitors
Partner closely with the G&A team to support logistical needs, manage vendor relationships, and implement systems that scale.
Ensure food, beverages, and coffee setups are consistently stocked and thoughtfully maintained.
Own catering coordination for lunches, dinners, and special events, ensuring high-quality and seamless execution.
Plan and execute team events including happy hours, offsites, and other moments that bring us together.
Celebrate employee milestones and achievements from birthdays and anniversaries to personal wins outside of work.
Support onboarding efforts by helping new hires feel welcome and integrated from Day 1.
Take initiative to improve office and culture processes, whether it’s signage, storage, or a better way to track supply restocking.
Be a culture champion and trusted point of contact for team members, someone who listens, adapts, and makes things happen.