People Ops Manager

Instawork•San Francisco, CA

13h•Onsite

About The Position

Instawork is seeking a People & Talent Manager to lead its talent acquisition and People operations. This role, at the manager or senior manager level, reports to the Chief Legal Officer. The successful candidate will define hiring strategies, manage the employee lifecycle, and implement systems to support these functions. A strong understanding of AI's impact on work and a proactive approach to simplifying processes and enhancing employee experiences are essential. The role involves building AI-enabled workflows and tools to streamline manual tasks and improve access to People information, while maintaining confidentiality, judgment, and human oversight.

Requirements

6+ years in People, HR, or Talent roles, including experience leading recruiting or talent acquisition teams.
Experience evaluating and implementing recruiting or HR technology, including an ATS.
Experience with sourcing platforms beyond LinkedIn Recruiter.
Independent ownership of People processes and the employee lifecycle.
Strong HRIS experience.
Benefits administration, including work with brokers and vendors on plan costs and utilization.
Working knowledge of HR compliance, leaves, employee relations, and hiring law.
Experience supporting performance management cycles and company-wide People programs.
Genuine interest in AI and automation, backed by professional use.
Attention to detail and reliable follow-through across competing priorities.
A calm, solution-oriented approach to changing priorities and sensitive employee situations.
Strong communication and the discretion to handle confidential employee matters.
A drive to keep improving how work gets done.

Nice To Haves

Greenhouse experience is a plus.
Rippling experience is a plus.
Experience building AI-enabled workflows or internal tools is a strong plus.

Responsibilities

Set talent acquisition strategy and develop recruiters through coaching, feedback, and clear growth paths.
Evaluate and decide on the future of the applicant tracking system and recruiting tools.
Identify and assess alternatives to LinkedIn Recruiter to enhance sourcing quality and reduce costs.
Define and track recruiting metrics (e.g., funnel conversion, time-to-fill, offer acceptance, hiring-team SLAs) and adjust processes based on data.
Establish and enforce standards for interview processes, feedback, and candidate communication across teams and locations.
Manage the offer process from approval to onboarding handoff, ensuring compliance with EEO, pay transparency, and salary-history requirements in coordination with Finance and Legal.
Own the employee lifecycle from onboarding through offboarding, including managing employee changes and leaves, ensuring a seamless experience.
Serve as the primary point of contact for employees regarding People questions, policies, and workplace resources.
Maintain HRIS records and associated People data, conducting regular audits and recommending improvements.
Support HR compliance, including classifications, required documentation, and policy updates, escalating complex employee relations and legal matters to Legal.
Manage benefits, including relationships with brokers and vendors, plan renewals, and open enrollment.
Advise managers on People policies, performance management, and employee concerns, and run performance review and calibration cycles.
Develop programs to enhance employee experience, engagement, and culture.
Build AI-enabled workflows and tools to reduce manual work and improve access to People information, ensuring confidentiality, judgment, and human oversight.