Sales Operations Manager
About The Position
As a Leader of Sales Operations, you will serve as a trusted advisor to sales leaders on go-to-market strategy and decisions, including sales coverage, capacity, plays, and tactics across teams. You will support annual planning, including territory design and quota setting for a division of the Americas sales organization. You will streamline the end-to-end sales process to eliminate bottlenecks and increase productivity using AI, automation, Salesforce, and reporting systems. You will build and maintain dashboards in Salesforce and other business intelligence tools to analyze sales performance metrics, pipeline health, and forecast accuracy, and use operational insights to advise leadership. You will own end-to-end sales forecasting, establish an operating cadence for operational excellence, and work with cross-functional teams on strategy, revenue architecture, and change management initiatives. As a people leader, you will mentor your team and foster a collaborative environment.
Requirements
- At least 5 years of experience in Sales Operations, Business Operations, or a related function.
- Bachelor’s degree in Business, Marketing, or equivalent practical experience.
- Experience using CRM software such as Salesforce, spreadsheet applications, and business intelligence tools such as Tableau for reporting and analysis.
- Experience analyzing complex data sets, interpreting performance metrics, and translating insights into actionable business strategies.
- Experience managing multiple projects, prioritizing tasks, and presenting findings to technical and non-technical audiences.
Nice To Haves
- Experience leading and mentoring a team of sales operations professionals.
- Demonstrated ability to drive change management initiatives within a large sales organization.
- Experience designing and implementing revenue architecture and strategic planning frameworks.
- Advanced knowledge of sales forecasting methodologies, quota setting, and territory design optimization.
- Proven track record of fostering cross-functional collaboration to achieve operational excellence.
Responsibilities
- Advise sales leaders on go-to-market strategy and decisions, including sales coverage, capacity, plays, and tactics.
- Support annual planning, including territory design and quota setting for a division of the Americas sales organization.
- Streamline the end-to-end sales process to remove bottlenecks and improve productivity using AI, automation, Salesforce, and reporting systems.
- Build and maintain Salesforce and other business intelligence dashboards to analyze sales performance, pipeline health, and forecast accuracy.
- Translate operational insights into recommendations for leadership.
- Own the end-to-end sales forecasting process.
- Establish an operating cadence that supports operational excellence.
- Partner with cross-functional teams to align on strategy, revenue architecture, and change management initiatives.
- Mentor team members and foster a collaborative environment.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Restricted stock unit grants may be available, subject to eligibility and vesting conditions
- Paid holidays
- Floating holiday for non-exempt employees
- Paid birthday day off
- Paid year-end holiday shutdown
- Paid personal wellness days
- Paid vacation time for non-exempt employees
- Flexible vacation time off program for exempt employees
- Paid sick time
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses may be available for non-sales roles, subject to Cisco policies
- Sales-plan employees may receive performance-based incentive pay
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What This Job Offers
Job Type
Full-time
Career Level
Manager
