Manager, Sales Operations

Alphatec Spine•Carlsbad, CA

About The Position

The Manager, Sales Operations and Support provides tools and services to execute company strategy and support the global sales force. The role oversees analytics, presentations, revenue forecasting, sales channel initiatives and onboarding, sales reporting, and sales communications. It coordinates planning among Senior Management, Sales, Marketing, Operations, Finance, and other stakeholders, and develops and improves the forecasting process. The position supports long-term Sales strategy, including three-year plans and strategic investments, and manages the annual business plan process with Business Units and Representatives. The role plans and delivers monthly and quarterly field communications; supports presentation development; and coordinates materials and reporting for sales meetings, management meetings, and other purposes. It manages data, systems, and reporting across SAP, Power BI, and Salesforce.com, and helps plan, implement, and train teams on new systems and processes. The Manager develops metrics and analysis, oversees the Vertical Strategy process, and leads monthly and quarterly business reviews with Sales Leadership. The position provides support to the Sales EVP, Sales Leadership Team, Direct Sales Representatives, and ATEC Sales Agents. It also manages, coaches, and develops team members; assigns workload; supports hiring, onboarding, and training; communicates insights and recommendations to senior leadership; and fosters a solutions-oriented team culture. The role requires 10%–25% travel.

Requirements

Bachelor of Arts/Bachelor of Science degree or equivalent.
3–5 years of experience required, preferably in the medical device field.
Business operations experience, particularly in project management and process improvement implementation.
Experience using analytics to determine root causes and identify solutions.
Ability to understand the sales process and experience working with field sales organizations.
Strong leadership, organizational, interpersonal, communication, analytical, and presentation skills.
Ability to multitask and work well under pressure.
Creative thinking ability.
Ability to create a customer-focused culture.
Experience with Microsoft Office, with specific expertise in PowerPoint.
Ability to travel 10%–25%.
Must be authorized to work in the United States without current or future employer sponsorship; the company does not sponsor employment visas for this position.

Nice To Haves

Master’s degree preferred.

Responsibilities

Coordinate planning among Senior Management, Sales, Marketing, Operations, Finance, and other key stakeholders.
Develop and continuously improve the sales forecasting process.
Support Sales long-term strategy development, including three-year plans and strategic investments.
Manage the annual business plan process with Business Units and Representatives, including templates, targets, timelines, field training, and tracking results throughout the year.
Plan, manage, and execute monthly and quarterly Sales field communications.
Assist with presentations by preparing PowerPoint slides, researching topics, and developing analytics.
Coordinate materials for sales meetings, monthly management meetings, management reports, and other purposes; track timely submission and contribute to report formats and data presentations as needed.
Interact with and support the Sales EVP, Sales Leadership Team, Direct Sales Representatives, and ATEC Sales Agents.
Manage data, systems, and reporting across SAP, Power BI, and Salesforce.com.
Assist with planning, execution, and training for new systems and processes.
Create, maintain, and report on metrics and analysis.
Manage the Vertical Strategy process, including identifying key targets, tracking performance, and driving sales-team activity and engagement.
Lead monthly and quarterly business reviews with Sales Leadership.
Maintain a comprehensive understanding of company and departmental policies and procedures, set priorities independently, and advise internal and external individuals on executive views regarding major policies or issues as appropriate.
Manage, coach, and develop team members to strengthen analytical, process, and systems expertise.
Prioritize and assign workload in alignment with business goals, sales cycles, and revenue targets.
Support hiring, onboarding, and training for new Sales Operations team members.
Communicate team updates, insights, and recommendations to senior leadership.
Foster a high-performing, solutions-oriented team culture that supports operational excellence and company growth.