Sales Operations Leader

3f05084e-0be0-4dc3-afc7-fae8e24cafd5•Monroe, NC

4h•Onsite

About The Position

The Sales Operations Director serves as the operational backbone of the commercial organization, building the systems, insights, and processes that enable profitable growth. The role partners across Sales, Marketing, Finance, Customer Service, and Product Management to improve decision-making, strengthen commercial execution, and create visibility into business performance. The position leads commercial forecasting, analytics, and performance measurement across bookings, revenue, pipeline, and sales productivity. It transforms data into actionable insights, identifies growth opportunities, and creates accountability across the commercial organization. The role also leads the strategy, governance, and optimization of Salesforce and the broader commercial technology ecosystem, ensuring data integrity, process consistency, and a reliable single source of truth across CRM, ERP, reporting, and analytics platforms. The role designs and improves commercial processes, opportunity management practices, reporting frameworks, and operating rhythms to increase efficiency, forecasting reliability, and sales effectiveness while reducing unnecessary complexity. It leads territory design, account segmentation, quota methodologies, and incentive administration, and partners with Finance and Product Management on pricing discipline, margin performance, pricing governance, policy management, and analytical support. The position collaborates with Sales, Marketing, Finance, Operations, Customer Service, and Product teams to align commercial strategy with operational execution, support business planning, and drive continuous improvement across direct and channel sales organizations. It is required to work on-site at the Monroe, North Carolina facility and is not a remote role.

Requirements

Bachelor's degree in Business, Finance, Marketing, Operations, Analytics, or a related field.
At least 8 years of experience in Sales Operations, Revenue Operations, Commercial Operations, or related commercial leadership roles.
Experience leading forecasting, CRM strategy, sales analytics, reporting, and performance management initiatives.
Demonstrated ability to partner effectively with Sales, Marketing, Finance, and Operations leaders to influence business decisions and drive results.
Strong analytical, project management, problem-solving, and organizational skills.
Advanced proficiency with CRM, ERP, business intelligence, and reporting platforms.
Must be authorized to work in the country of employment without current or future employer sponsorship.

Nice To Haves

Experience in manufacturing, industrial, safety equipment, distribution, or channel-driven business environments.
Experience supporting complex B2B sales organizations, distributor networks, and long sales-cycle environments.
Experience with Salesforce, SAP, or other enterprise technology platforms.
Experience with pricing strategy, incentive design, territory planning, and commercial transformation initiatives.
Familiarity with AI-enabled sales productivity, analytics, and automation tools.

Responsibilities

Own commercial forecasting, analytics, and performance measurement across bookings, revenue, pipeline, and sales productivity.
Turn data into actionable insights that improve decisions, identify growth opportunities, and promote accountability across the commercial organization.
Lead the strategy, governance, and optimization of Salesforce and the broader commercial technology ecosystem.
Ensure data integrity, process consistency, and a reliable single source of truth across CRM, ERP, reporting, and analytics platforms.
Design and continuously improve commercial processes, opportunity management practices, reporting frameworks, and operating rhythms.
Improve efficiency, forecasting reliability, and sales effectiveness while reducing unnecessary complexity.
Lead territory design, account segmentation, quota methodologies, and incentive administration.
Partner with Finance and Product Management to strengthen pricing discipline, margin performance, commercial decision-making, pricing governance, and policy management.
Collaborate with Sales, Marketing, Finance, Operations, Customer Service, and Product teams to align commercial strategy with operational execution.
Support business planning and continuous improvement across direct and channel sales organizations.