Operations Leader

d459e7e3-39a8-4019-a325-66a24e4424ed•Chattanooga, TN

3h•$55,000 - $65,000

About The Position

The Operations Leader (OL) is responsible for effectively and independently managing the day-to-day, four-wall operations of a financially viable Marquee Dental Partners office under the direction of the Director of Market Operations or Regional Manager. The role oversees all nonclinical team members and office areas, supports the practice’s financial performance, and helps ensure an extraordinary patient experience. The Operations Leader champions the company’s mission, vision, and values while maintaining compliance with company policies, employment laws, and applicable regulatory requirements.

Requirements

High school diploma or equivalent.
At least three years of related work experience in operational management.
Competitive, energetic, and results-driven approach.
Ability to work independently, take initiative, and achieve goals.
Team-building and servant-leadership skills; high emotional intelligence.
Customer-service focus and strong financial acumen.
Technological aptitude and computer proficiency.
Ability to influence ideas and thinking, attend to detail, and pursue continued learning.
Ability to accept respectful, constructive feedback.
Ability to interpret data for business decisions and perform basic to intermediate math, including percentages and ratios.
Ability to speak publicly, train people with varied learning styles, and complete tasks in a timely manner.

Nice To Haves

Associate’s or bachelor’s degree.
Five or more years of experience leading and coaching a team, with some profit-and-loss oversight or experience.

Responsibilities

Identify, onboard, train, develop, and retain office-level talent.
Drive year-over-year revenue and profit (Facility Contribution) growth and oversee the practice’s financial results.
Conduct daily morning huddles and monthly staff meetings to support communication, share updates, teach, and promote a profitable practice.
Champion Marquee Dental Partners’ mission, vision, and values and ensure patients have an extraordinary experience.
Partner with the Director of Market Operations and Human Resources on corrective action and performance improvement plans; follow progressive discipline protocols and consult them before issuing corrective action or warning documents.
Ensure staff are trained promptly and understand current processes, policies, and job responsibilities.
Hold self and staff accountable for completing projects, job duties, and company deliverables.
Complete required continuing education and follow HIPAA and OSHA safety procedures.
Manage all nonclinical team members and all office areas and departments.
Meet practice business responsibilities and key performance metrics; meet or exceed budget and production expectations; balance financial records; and ensure the practice passes financial audits.
Provide outstanding customer service, prioritize patients, and work with staff to resolve patient complaints, concerns, and questions promptly.
Lead by example and support staff job satisfaction and fulfillment of expectations.
Conduct and deliver annual performance evaluations.
Handle facilities issues, repairs, and office appearance.
Manage costs and expenses responsibly.
Support company policies and procedures, ensure they are followed, and work toward desired results.
Ensure compliance with state and federal employment laws and applicable regulatory requirements.
Build and maintain positive working relationships with doctors, address their concerns, anticipate and facilitate their needs, and meet their income expectations.
Safeguard bank deposits and petty cash.
Protect patient health, personal, and financial information in accordance with HIPAA and company standards.
Process insurance claims properly to maximize patient benefits.
Provide the Director of Market Operations with feedback and recommendations to improve business operations.
Perform other assigned duties and responsibilities.